Denis Jaupi
Mt Juliet,TN
Summary
Dynamic and results-driven hospitality leader with extensive experience managing dual-branded properties and experience in many Marriott Select Brand portfolio and full service. Proven track record of driving operational excellence, enhancing guest satisfaction, and leading high-performing teams. Skilled in strategic planning, revenue optimization, and service excellence. Passionate about developing talent and delivering consistent financial and brand performance.
Overview
14
14
years of professional experience
Work History
Dual General Manager
Residence Inn/Springhill Suites Nashville Downtown West End
01.2022 - Current
- Oversee daily hotel operations for both Springhill and Residence Inn brands.
- Prepare and Power User for annual operating and CAPEX Budgeting for the dual hotels and others in the region.
- Lead all departments to meet service, quality, and operational goals.
- Build and maintain a high-performance leadership team.
- Ensure achievement of revenue targets, GOP, and NOI.
- Partner with Revenue Management to optimize One Yield and macro-level forecasting.
- Analyze QPower reports and lead strategic business planning.
- Maintain positive, compliant relationships with union representatives and staff.
- Ensure all practices align with collective bargaining agreements and local laws.
- Navigate grievances and negotiations in collaboration with HR and legal.
- Drive service excellence using Medallia metrics and QA/BSA standards.
- Lead guest recovery efforts and monitor loyalty program effectiveness.
- Utilize M-Dash and Marriott reporting tools to enhance guest experience and accountability.
- Collaborate with Sales & Marketing on strategy execution, eCommerce, and group sales.
- Maintain visibility with key accounts, community partners, and business leaders.
- Create a positive, inclusive, and accountable team environment.
- Support progressive career development and succession planning.
- Ensure compliance with all Marriott HR processes and expectations.
- Prepare Financial Control Audit and ensure financial processes are being followed and executed accurately.
General Manager
Courtyard Nashville Brentwood
01.2019 - 01.2022
- Manage hotel operations by ensuring service programs are executed up to brand standards.
- Conduct daily associate huddles to build a brand culture as a key foundation in associate engagement.
- Create a healthy competitive work environment to enable associate engagement and high performance.
- Conducts weekly leadership walks around the property to identify areas of opportunities for cleanliness and maintenance & upkeep.
- Lead weekly leadership meeting to ensure BLT accountability and review operational expenditures.
- Manage and sustain Sales and Marketing Strategy.
- Attend weekly sales/revenue management strategy meetings to analyze data and manage inventory to maximize occupancy and ADR.
- Manage profitability for all departments.
- Responsible for managing Profit & Loss statement and prepare monthly financial critiques.
- Prepare hotel annual Operational Budget and Capital Expenditure Budget.
- Consolidate and prepare month end accounting packages for period end review.
- Prepare for BSA audit by delegating and ensuring brand standards are being met in all areas of the hotel.
- Prepare for FCA audit by ensuring daily financial processes are being followed and executed accurately.
- Conduct HR activities such as annual performance evaluations including LPAs, compensation changes, disciplinary actions, training assignments etc.
- Successfully managing and executing the workforce innovation labor model with blended and part time mix roles as well as outsource labor.
- Responsible for talent acquisition, onboarding, training and development of all associates.
- Ensure ongoing development of other members in the leadership team by conducting one on one sessions.
- Conduct weekly GSS hotel evaluations and develop action plans to drive results.
Dual Assistant General Manager
Residence Inn/Springhill Suites Nashville Vanderbilt West End
01.2015 - 01.2019
- Manage hotel operations by ensuring service programs are executed up to brand standards.
- Conduct daily associate huddles to build a brand culture as a key foundation in associate engagement.
- Create a healthy competitive work environment to enable associate engagement and high performance.
- Conducts weekly leadership walks around the property to identify areas of opportunities for cleanliness and maintenance & upkeep.
- Lead weekly leadership meeting to ensure BLT accountability and review operational expenditures.
- Responsible for managing Profit & Loss statement and prepare monthly financial critiques.
- Assist and develop annual hotel Operational Budget and Capital Expenditure Budget.
- Attend weekly sales/revenue management strategy meetings to analyze data and manage inventory to maximize occupancy and ADR.
- Consolidate and prepare month end accounting packages for period end review.
- Prepare for BSA audit by delegating and ensuring brand standards are being met in all areas of the hotel.
- Prepare for FCA audit by ensuring daily financial processes are being followed and executed accurately.
- Successfully managing and executing the workforce innovation labor model with blended and part time mix roles as well as outsource labor.
- Responsible for talent acquisition, onboarding, training and development of all associates.
- Conduct HR activities such as annual performance evaluations including LPAs, compensation changes, disciplinary actions, training assignments etc.
- Ensure ongoing development of other members in the leadership team by conducting one on one sessions.
- Conduct weekly GSS hotel evaluations and develop action plans to drive results.
Assistant General Manager
Nashville Airport Courtyard, Brentwood Residence Inn, Residence Inn/Springhill Suites Nashville Vanderbilt West End
01.2012 - 01.2015
- Acting General Manager from September 2015 – December 2015, while achieving a perfect balance score card.
- Experienced in full room hotel renovation including public space areas.
- Responsible for preparing and opening of Courtyard Bistro, as transition to CYRB.
- Managed a high-volume Bistro by maintaining high guest satisfactions scores and exceeding financial goals.
- Reconciled balance sheet and ensured balanced accounts at period end.
- Responsible for internal financial and food and beverage audits to ensure compliance with company standards.
- Conduct weekly meetings with department leaders to ensure financial and accounting goals are met.
- Assisted in developing the annual hotel budget during budget season.
- Coach and develop department leaders to effectively manage operating expenses.
- Conduct weekly operation meeting with all department leaders and discuss GSS hotel performance.
- Responsible for human resources activities such as hiring, training, performance evaluation, disciplinary actions etc.
- Created a competitive work environment to enable great associate performance.
- Evaluate guest satisfaction surveys weekly and provide immediate feedback to department leaders and associates.
Education
Bachelor of Business Finance -
Middle Tennessee State University
01.2010
Bachelor of Business Administration & Management - undefined
Middle Tennessee State University
01.2008
Accomplishments
- 2024 GM of the Year Award "Heart & Soul GM Conference"
- 2025 Ascent Leadership Advance Graduate
- 2025 most AES improvement vs Previous Year
- 2021 Q4 Excel Sales Leadership Award, Eastern Region
- 2019 Marriott Emerging Leaders Program Graduate
- Led the US East region in Sprint Challenge competition for ITR results in 2018.
Timeline
Dual General Manager
Residence Inn/Springhill Suites Nashville Downtown West End
01.2022 - Current
General Manager
Courtyard Nashville Brentwood
01.2019 - 01.2022
Dual Assistant General Manager
Residence Inn/Springhill Suites Nashville Vanderbilt West End
01.2015 - 01.2019
Assistant General Manager
Nashville Airport Courtyard, Brentwood Residence Inn, Residence Inn/Springhill Suites Nashville Vanderbilt West End
01.2012 - 01.2015
Bachelor of Business Administration & Management - undefined
Middle Tennessee State University
Bachelor of Business Finance -
Middle Tennessee State University
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