Denis Joel Reyes
Laurel
Summary
Proven multitasker and team collaborator, I significantly enhanced customer satisfaction and operational efficiency at Alba Gonzalez. Leveraging skills in customer service and effective time management, I excelled in high-pressure environments, achieving notable improvements in productivity and safety standards. My proactive approach and attention to detail have consistently boosted workplace achievements and client satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Alba Gonzalez
09.2024 - Current
- Handled high pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Dishwasher
Chuck
09.2024 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
Groundsmen
John Anna
06.2020 - Current
- Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
- Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
- Boosted safety on the property by identifying potential hazards and promptly addressing them.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding, and general clean-up.
- Consistently met project deadlines through effective time management skills for both individual assignments and team efforts.
- Improved overall grounds appearance with regular mowing, weeding, pruning, and edging tasks.
Education
Hammond High School
Columbia, MD06-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Alba Gonzalez
09.2024 - Current
Dishwasher
Chuck
09.2024 - Current
Groundsmen
John Anna
06.2020 - Current
Hammond High School
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