DENIS MOLINA
Olathe
Summary
Results-driven professional with a proven track record of achieving tangible outcomes across diverse environments. Highly effective in leading teams and fostering strategic partnerships, with expertise in project pursuits, Telecommunications, and client engagement. I have demonstrated leadership skills and a commitment to continuous improvement, including training and career development for direct reports. Possessing strong business acumen, I bring extensive experience in network infrastructure, cross-functional leadership, and building meaningful relationships with stakeholders. I am dedicated to cultivating positive work environments that elevate employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Manager, Customer Experience - Network Engineering
T-Mobile
12.2023 - Current
- Spearheaded the implementation of automated monitoring tools and processes, resulting in a more efficient and proactive approach to network management.
- Managed a team of Technical leaders to develop and implement robust risk mitigation strategies, ensuring operational resilience against potential challenges or disruptions.
- Optimized network infrastructure by designing and implementing scalable solutions to support business growth.
- Collaborated with stakeholders on strategic planning initiatives to align technology investments with business objectives.
Manager, Technology Service Desk
T-Mobile
10.2022 - 12.2023
- Manage team of global Technology Service Desk experts, supporting 200K+ users at a 24x7 capacity.
- Manage major technology incidents enterprise level to reduce end-user downtime
- Successfully managed a project that achieved a 40% reduction in SLA (Service Level Agreement) time and significantly boosted stakeholder satisfaction.
- Increased implementation of company-wide enterprise security strategy for network and hardware.
- Proven track record of fostering effective collaboration with various shared services teams, including Security, DevOps, and Culture/HR teams. Spearheaded and contributed to numerous successful cross-functional projects and initiatives, resulting in streamlined processes and improved organizational outcomes.
Coach, Virtual Retail
T-Mobile
10.2020 - 10.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to exceed productivity targets.
- Onboard and train 15-20 new VRMEs per month and coaches joining VR.
- Developed systems and procedures to improve operational quality and team efficiency at site level.
Retail Integration Manager
T-Mobile
07.2020 - 10.2020
- Manage Overland Park support room dedicated to integration and merger assistance. Collaborate with Kansas City North team to oversee and mentor Retail Integration specialists, contributing to smooth merger process.
- Communicated clearly with employees, and stakeholders to keep everyone synchronized and working toward established business goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Retail Store Manager
T-Mobile
09.2018 - 06.2020
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded target by average 20-30% MoM and increased profitability through effective sales strategy and business planning.
- TFB acquisition supporting new credit accounts and existing.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate team.
Manager, T-Mobile Truck
T-Mobile
08.2017 - 09.2018
- Liaised between corporate T-Mobile and Third-party vendor to implement effective changes and revitalize market growth.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Retail Associate Manager
T-Mobile
11.2013 - 08.2017
- Modeled effective leadership to gain commitment to store goals and training to exceed monthly KPI.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Grew sales by 10% MoM and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Sales Associate
T-Mobile
05.2013 - 11.2013
- Exceeded assigned quota by 20% MoM in multiple metrics
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2022
Skills
- Network Technology
- Active Listening and Communication
- Relationship Builder
- Strategic Thinker
- Project Management
- Teamwork and Collaboration
- Technology Implementation
- Leadership Communications
- Market and Competitive Analysis
- Process Improvement Initiatives
Languages
Spanish
Native or Bilingual
Timeline
Manager, Customer Experience - Network Engineering
T-Mobile
12.2023 - Current
Manager, Technology Service Desk
T-Mobile
10.2022 - 12.2023
Coach, Virtual Retail
T-Mobile
10.2020 - 10.2022
Retail Integration Manager
T-Mobile
07.2020 - 10.2020
Retail Store Manager
T-Mobile
09.2018 - 06.2020
Manager, T-Mobile Truck
T-Mobile
08.2017 - 09.2018
Retail Associate Manager
T-Mobile
11.2013 - 08.2017
Sales Associate
T-Mobile
05.2013 - 11.2013
Bachelor of Science - Business Administration And Management
Colorado Technical University