Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denis Munoz

Houston,TX

Summary

Dynamic sales professional with a proven track record at Oreilly Auto Parts, adept in consultative selling and customer care. Excelled in cross-selling and actively listening to customer needs, driving sales growth. Skilled in both team leadership and resolving customer complaints efficiently, demonstrating a significant enhancement in customer satisfaction and team performance.

Overview

8
8
years of professional experience

Work History

Auto Parts Salesperson

Oreilly Auto Pats
Houston, TX
11.2022 - 02.2025
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Negotiated deals and handled complaints or objections.
  • Advised customers on the latest product features and benefits.
  • Operated register, handled cash and processed credit card transactions.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Counter

Xl Auto Parts
Houston , TX
06.2017 - 06.2023
  • Operated cash register to process payments accurately and efficiently.
  • Provided assistance in other departments when needed.
  • Participated in team meetings to discuss new initiatives and strategies.
  • Prepared and submitted detailed reports on inventory counts and discrepancies.
  • Monitored and reported on inventory discrepancies to management for prompt resolution.
  • Resolved customer complaints in a professional manner.
  • Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
  • Maintained positive working relationship with fellow staff and management.

Produce Associate

HEB Grocery Store
Houston, TX
06.2020 - 07.2022
  • Restocked produce and removed expired or damaged merchandise.
  • Educated customers on produce storage and preparation techniques to enhance their shopping experience.
  • Placed new produce orders based on expected demand.
  • Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
  • Placed special orders or called other stores to find desired items.
  • Prepared orders for delivery using correct packaging materials as needed.
  • Collaborated with team members, sharing tasks and supporting department goals.

Assistant Manager

Advanced Auto Parts
Houston, TX
08.2021 - 06.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
06-2015

Some College (No Degree) -

Houston Community College
Houston, TX

Skills

  • Cross-selling products and services
  • Beauty product demonstration
  • Social selling
  • Closing techniques
  • Consultative selling
  • Active listening
  • Customer care

Languages

English
Professional
Spanish
Professional

Timeline

Auto Parts Salesperson

Oreilly Auto Pats
11.2022 - 02.2025

Assistant Manager

Advanced Auto Parts
08.2021 - 06.2022

Produce Associate

HEB Grocery Store
06.2020 - 07.2022

Counter

Xl Auto Parts
06.2017 - 06.2023

High School Diploma -

Alief Taylor High School

Some College (No Degree) -

Houston Community College

Similar Profiles

CREATE PROFILE
Denis Munoz