Denis Mutsvunguma
Dallas,TX
Summary
Sales management professional with over 10 years in business, finance and management roles. Demonstrating passion for building relationships, cultivating partnerships and growing businesses. Outstanding record of achievement for sales revenues, market penetration and territory growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Ria Financial Services, South Africa
Cape Town, Western Cape
02.2022 - 01.2024
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Monitored competitor activities and analyzed pricing trends in the region.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Analyzed regional market trends to discover new opportunities for growth.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Regional Sales Manager
Mukuru Africa
Cape Town, Western Cape
11.2011 - 02.2022
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Organized trade shows, exhibitions, and other events to showcase products.
- Monitored competitor activities and analyzed pricing trends in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Collaborated with product development team to create new products tailored to local markets.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Provided technical advice and support on product features and benefits to customers.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Developed and managed regional sales program and market operations.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Penetrated new markets by investigating competitor products, services and trends.
- Supervised sales strategy, training, team structure and communication of regional sales program.
Call Center Team Lead
TeleTech Holdings
Cape Town, Western Cape
02.2008 - 12.2010
- Provided coaching and guidance to call center team members on customer service skills.
- Developed and implemented processes for customer service operations.
- Conducted regular performance reviews of team members.
- Drafted reports to provide detailed analysis of customer service metrics.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
- Resolved escalated customer inquiries in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement.
- Implemented strategies to reduce wait times and improve agent productivity.
- Ensured compliance with all applicable regulations regarding customer privacy and data security.
- Performed root cause analysis on unresolved customer issues.
- Recruited, interviewed, hired, trained, coached, and evaluated staff performance.
- Managed customer concerns with calm demeanor and knowledgeable service.
Education
Project Management - Project Management
Wits Business School
Johannesburg06-2023
BBA - Business Administration
Chartered Institute of Admiration & Secretaries
Zimbabwe11-2002
High School Diploma -
Mukwasha Secondary School
Zimbabwe11-1996
Skills
- Market and competitive analysis
- Negotiation and Persuasion
- Sales Lifecycle Management
- Sales Leadership
- Budget Management
- Territory and account management
- Process Improvement
- Deal Closing
- New Account Development
- CRM Software
- Strategic Planning
- Team recruitment
- Presentations and public speaking
- Lead prospecting
- Direct Sales
Accomplishments
- Long serving Regional Sales Manager (Mukuru Africa)
- Most Knowledgeable Customer service Rep.( Tele Tech)
Certification
- Project manager
Languages
English
Professional
Timeline
Regional Sales Manager
Ria Financial Services, South Africa
02.2022 - 01.2024
Regional Sales Manager
Mukuru Africa
11.2011 - 02.2022
Call Center Team Lead
TeleTech Holdings
02.2008 - 12.2010
Project Management - Project Management
Wits Business School
BBA - Business Administration
Chartered Institute of Admiration & Secretaries
High School Diploma -
Mukwasha Secondary School
- Project manager
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