Denis Pejdah
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operation and Customer Resolution Manager
Ikea Usa
Houston, TX
05.2018 - 09.2023
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Leveraged Salesforce-Software skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified root causes of customer dissatisfaction by analyzing data from surveys, calls, emails.
- Analyzed customer feedback to identify trends in customer complaints and developed strategies for resolution.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented new technologies that improved the efficiency of the resolution process.
Store Sales Manager
IKEA
Houston , TX
08.2015 - 05.2018
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Specialty Sales Manager
IKEA
Houston, TX
05.2006 - 05.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited, hired and trained sales associates to develop into productive team members with excellent product knowledge.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Logistics Manager
IKEA
Houston, TX
08.2001 - 06.2006
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Business Administration
University of Sarajevo
Bosnia05-1999
Skills
- Policy Administration
- Revenue Forecasting
- Business Development
- Cost Control
- Process Improvement
- Brand Management
- Onboarding and Orientation
Accomplishments
- Manager of the Year
- Manager of the Tertial
- Manager of the Month
Languages
Bosnian
Native/ Bilingual
Croatian
Native/ Bilingual
Certification
- CAD
Timeline
Operation and Customer Resolution Manager
Ikea Usa
05.2018 - 09.2023
Store Sales Manager
IKEA
08.2015 - 05.2018
Specialty Sales Manager
IKEA
05.2006 - 05.2015
Logistics Manager
IKEA
08.2001 - 06.2006
Bachelor of Arts - Business Administration
University of Sarajevo
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