Denis Plotnyy

Work History

Fortune Group, Mandarin Oriental Residences

03.2024 - Current

Supported administrative staff by taking detailed messages, forwarding calls, and managing email correspondence.
Expedited check-in processes for guests attending events or meetings at the facility, resulting in reduced wait times.
Demonstrated consistent professionalism in both verbal and written communications with clients and colleagues alike.
Maintained accurate records of visitor logs, ensuring security protocols were adhered to at all times.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated client records.

Related Group, Real Estate

10.2018 - 12.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Transferred and directed phone calls, guests and mail to correct staff members.

La Centrale - Italian Food Hall

10.2017 - 10.2018

La Centrale Italian Food Hall Extensively trained in Italian cuisine (over 60 plates) and wines (over 2,000 bottles from 400 producers) Take orders, close checks, take payments and submit reports by the end of the day using the MICROS system.
Offer specials, suggest wine pairings and encourage further items on the menu to increase sales.
Interact with kitchen staff to accommodate special requests and ensure an efficient yet smooth service.
Assist with closed-door events and banquets as required by management.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Packaged condiments for transportation to event locations.

Aeroflot

10.2006 - 10.2016

Aeroflot - Russian Airlines Professionally trained in on board safety, corporate protocol, First (Imperial) and Business Class service.
Provided from premium to ultra-premium food and beverages to passengers.
Provided high-end service to VIPs during international flights Performed in-flight sales and promotional duties as assigned.
Performed service with a select team of 2 to 3 other senior cabin crew members.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.