Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denis Ponce

Hobbs,NM

Summary

Dynamic professional with a proven track record at American Medical Group, adept in organization and verbal communication. Excelled in client relations and data entry, enhancing customer satisfaction and efficiency. Demonstrated exceptional multitasking abilities, handling sensitive information with discretion. Skilled in both individual and collaborative settings, consistently meeting tight deadlines.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

10
10
years of professional experience

Work History

Receptionist

American Medical Group
01.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Bilingual Paraprofessional

Hobbs Municipal Schools
09.2017 - 12.2021
  • Served as translator and interpreter for written and verbal communication to students, parents and staff members.
  • Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
  • Supported teacher in classroom discipline and maintained standards of pupil behavior.
  • Worked expertly and productively with students and parents from diverse ethnic groups.
  • Improved bilingual communication in the classroom by providing translation services for students and teachers.
  • Supported teachers with grading assignments and offering one-on-one help for struggling bilingual students.

Crew Member

Taco Villa
08.2014 - 09.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Hobbs High
Hobbs, NM
05-2010

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • File management
  • Multi-line telephone operation
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

American Medical Group
01.2022 - Current

Bilingual Paraprofessional

Hobbs Municipal Schools
09.2017 - 12.2021

Crew Member

Taco Villa
08.2014 - 09.2017

High School Diploma -

Hobbs High

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Denis Ponce