Denis Ramirez
Middletown
Summary
Proficient IT professional with extensive experience in technical support and troubleshooting. Expertise in hardware and software issue resolution, network configuration, and end-user satisfaction. Demonstrated ability to adapt to changing needs while ensuring seamless system operations. Proven problem-solving skills foster team collaboration and drive results.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
Nomura Research Institute (Middletown School District)
11.2023 - Current
- Provided technical support for hardware and software issues, ensuring timely resolutions for end-users.
- Managed ticketing system to prioritize and track IT support requests efficiently.
- Configured and installed computer systems, enhancing user readiness and productivity.
- Conducted troubleshooting for network connectivity problems, minimizing downtime for staff.
IT Technician Intern
Marlboro Central School District
03.2022 - 08.2022
- Resolved hardware and software issues, enhancing system performance across the district.
- Maintained accurate IT equipment inventory, ensuring efficient resource management district-wide.
- Implemented new technologies with IT team, boosting operational efficiency across all departments.
Warehouse Associate
Alto Music
08.2020 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Trained new staff on warehouse procedures, enhancing team productivity and operational efficiency.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
Associate of Science - CIT Networking
Orange County Community College
Middletown, NY12-2022
Skills
- Technical application support
- Hardware repair
- Security protocols
- System diagnostics
- Asset management
- Strong attention to detail
- Flexible in dynamic environments
- Fluent in Spanish
Timeline
IT Help Desk Technician
Nomura Research Institute (Middletown School District)
11.2023 - Current
IT Technician Intern
Marlboro Central School District
03.2022 - 08.2022
Warehouse Associate
Alto Music
08.2020 - 11.2023
Associate of Science - CIT Networking
Orange County Community College
Military Service
New York Army National Guard
Cannon Crewmember(13B)
2013-2019