Denis Rodriguez
Centereach,NY
Summary
Proven Manager at Cold Stone Creamery, adept in customer service and team leadership, significantly enhanced customer satisfaction and employee productivity. Expert in staff training and cross-functional teamwork, I lead initiatives that brought in a collaborative culture, driving performance and profitability. My approach focuses on strategic decision-making and relationship building, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
Cold Stone Creamery
11.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Smithtown High School West
100 Central Rd Centereach NY 1178706-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Product management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Cold Stone Creamery
11.2020 - Current
High School Diploma -
Smithtown High School West
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