Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
References
Timeline
Generic

Denis Rourke

Ladson,USA

Summary

Dynamic and detail-oriented professional with extensive experience at KION North America, excelling in technical support and training for IC trucks. Proven ability in creative problem solving and customer service, recognized as International Trainer of the Year 2017. Proficient in diagnostic software, ensuring optimal machine performance and minimal downtime.

Overview

43
43
years of professional experience

Work History

Product Support Technical Representative and Heavy Truck Training Instructor

KION North America
10.2004 - Current
  • Responsible for providing technical support to our dealer networks across North America
  • Linde certified IC Truck trainer and International Trainer of the year 2017
  • Continuously working with service documentation to ensure delivered material is accurate
  • Ensure IC truck files within the system are maintained and updated with the latest information
  • Assist in the creation of Technical Service Bulletins
  • Proficient in the use of Linde LSG Diagnostics Software, Parker IQAN Software, Deutz Serdia Software, Linde IFM software, SAP and Salesforce
  • Proficient in the use of electrical and hydraulic schematics to assist in troubleshooting.
  • Provide technical assistance in the field when requested by the servicing dealer or customer
  • Design and create IC truck training material for the Linde range of IC trucks
  • Travel across the USA conducting IC truck training specializing in Linde Heavy Trucks

Field Service Technician

Carolina Tractor Lift One
07.2003 - 10.2004
  • Carried out my duties as a field service technician in the preventative maintenance and repair of a wide variety of forklift trucks, tug masters and rail yard shuttle wagons.
  • With the use of diagnostic software, hydraulic test kits, electrical and hydraulic schematics carried out repairs to customer machines in the field and workshop.
  • Specialized in the diagnosis and repair of power shift transmissions, single and multi speed.
  • Carried out diagnosis and repair of diesel and lpg engines to ensure they maintained emission Standards.
  • Maintained customer relations on key national accounts to ensure downtime was kept to a minimum.

Field Service Engineer-Caterpillar

Finning UK
Liverpool, United Kingdom
03.1989 - 06.2003
  • Company Overview: Liverpool United Kingdom
  • Worked as a field service engineer at the port of Liverpool ensuring the productivity of the port was maintained 365 days a year by servicing and repairing a fleet of more than 300 machines as part of a 12-man team.
  • Carried out power plant exchanges on Caterpillar Container Handlers, CAT 16t lift trucks and Terberg Terminal Tractors.
  • Stripped down and repaired the power plants after failure to ensure components were available again promptly to reduce downtime on port equipment.
  • Configured machine set ups according to cargo discharge to ensure no damage to the material being handled was damaged.
  • Provided continuous support 365 days a year at the request of the Port Authority.
  • Liverpool United Kingdom

Vehicle Mechanic - Wheeled and Tracked

British Army
03.1982 - 03.1989
  • Company Overview: England-Germany-Cyprus
  • Initial training as a soldier, followed by technical training
  • Attached to 4 Armored Division, Minden Germany as a Vehicle Technician, My duties included the maintenance and repair of wheeled and tracked vehicles.
  • Attached to Household Cavalry Life Guards as a vehicle technician for an armored reconnaissance squadron operating out of the UK. My duties included the maintenance and repair of Scorpion Light Tanks, Scimitar Light Tank and armored personnel carriers.
  • Attached to the United Nations Force Cyprus. My duties included the maintenance and repair of Ferret Scout cars that were used to patrol the buffer zone from the occupied North.
  • We worked on the following power units, Jaguar engines, Allison Transmissions, Leyland Engines, Rolls Royce Engines.
  • I left the Army after 7 years with Exemplary conduct.
  • England-Germany-Cyprus

Education

Linde Certified IC Training Instructor -

Linde Aschaffenburg Germany
04.2025

High School Diploma - Core Subjects, English, Math's, Science, History, Art, Physics, Metalwork, Engineering Drawing

Whitley High School
Wigan, Lancashire, England

City and Guilds of London Institute - Wheeled Vehicle Technology, Tracked Vehicle Technology, General Technology, Light Vehicle Work

School of Electrical and Mechanical Engineering
Bordon, Hampshire, England

Deutz Engine CC3 Tier 4 4-8 Liter certified -

Pyroban Zone 1 and Zone 2 Certified -

Deutz Engine System and Technology -

Linde Hydrostats -

The principles of Instruction -

KION North America

Exceptional Trainer Class -

Fred Pryor

Skills

  • Wheeled vehicles
  • Tracked vehicles
  • Electric forklift trucks
  • IC forklift trucks
  • Customer service
  • Detail oriented
  • Goal-oriented
  • Written communication
  • Verbal communication
  • Courteous demeanor
  • Creative problem solving
  • Professional conduct

References

Available on request.

Affiliations

  • Volunteer as the treasurer for Cub Scout Pack 776 Summerville SC. Recognition by the Boy Scouts of America for my dedication to youth development.

Accomplishments

  • United Nations Peacekeeping Medal

References

References available upon request.

Timeline

Product Support Technical Representative and Heavy Truck Training Instructor

KION North America
10.2004 - Current

Field Service Technician

Carolina Tractor Lift One
07.2003 - 10.2004

Field Service Engineer-Caterpillar

Finning UK
03.1989 - 06.2003

Vehicle Mechanic - Wheeled and Tracked

British Army
03.1982 - 03.1989

Linde Certified IC Training Instructor -

Linde Aschaffenburg Germany

High School Diploma - Core Subjects, English, Math's, Science, History, Art, Physics, Metalwork, Engineering Drawing

Whitley High School

City and Guilds of London Institute - Wheeled Vehicle Technology, Tracked Vehicle Technology, General Technology, Light Vehicle Work

School of Electrical and Mechanical Engineering

Deutz Engine CC3 Tier 4 4-8 Liter certified -

Pyroban Zone 1 and Zone 2 Certified -

Deutz Engine System and Technology -

Linde Hydrostats -

The principles of Instruction -

KION North America

Exceptional Trainer Class -

Fred Pryor

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