Jeidys Gonzalez Yee
Hialeah,FL
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
Work History
Registered Nurse
Palmetto General Hospital
09.2022 - Current
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Customer Service Representative
Transportation America
07.2016 - 02.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
Education
Associate Degree in Nursing - Nursing
Florida National University
Hialeah, FL04.2022
GED -
Miami Dade College
Miami, FL10.2017
Skills
- Critical care experience
- Patient Counseling
- Health and wellness expertise
- Community Program Referrals
- Patient Discharge
- Routine Examinations
- Critical Thinking
- Nursing Performance Assessment
- Clinical judgment
Timeline
Registered Nurse
Palmetto General Hospital
09.2022 - Current
Customer Service Representative
Transportation America
07.2016 - 02.2018
Associate Degree in Nursing - Nursing
Florida National University
GED -
Miami Dade College