Denis Vucetic
Juneau
Summary
Transportation Security Officer with TSA, skilled in security screening and threat assessment. Proven ability to enhance passenger safety through effective communication and integrity. Recognized for exceptional customer service and de-escalation techniques, ensuring a respectful environment while managing dynamic low and high-pressure situations. Able to work and adapt at any pace required. Experienced in incident reporting and security equipment operation.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
TSA
04.2018 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of checked baggage, carry-ons, and individuals.
- Assisted different Federal agencies in support of different missions and investigations regarding trafficking and immigration.
- Certified in verifying passengers through Biometrics facial recognition.
- Certified in detecting suspicious behaviors from passengers while screening in TSA queues.
- Assisted passengers with special needs or disabilities during the screening process, ensuring comfort and dignity were in consideration.
- Detected potential threats by utilizing advanced screening technology, such as various X-Ray machines, body scanners, and metal detectors.
- Maintained a high level of situational awareness during peak travel times, enabling quick and efficient response to align with the passenger load.
- Acting Lead Transportation Security Officer overseeing pre-board security screenings, planning and organizing training opportunities of employees, and providing administrative support to managers
- Use databases and automated systems to verify information and ensure compliance and quality control.
- Effectively interact with the public in a respectful and courteous manner while representing TSA standards of conduct.
- Assisting with investigations of incidents and preparing incident reports or other documents that convey required information.
- Responding to breaches of security and emergency situations.
Host
Longhorn Steakhouse
12.2014 - 04.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Coordinated and delegated daily responsibilities of the host team.
- Successfully handled challenging patrons complaints allowing for immediate resolution and follow up to ensure utmost level of customer service.
- Multi-tasked duties to ensure efficient flow of restaurant.
- Trained and developed new employees in hosting and other required duties.
Education
Freedom High School
OrlandoSkills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Incident reporting
- Security screening expertise
- Passenger communication
- Pat-down procedures
- Baggage inspections
- Threat assessment
- Threat mitigation
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
German
Limited Working
Timeline
Transportation Security Officer
TSA
04.2018 - Current
Host
Longhorn Steakhouse
12.2014 - 04.2018
Freedom High School
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