Denis Wilson
Richmond
Summary
Dynamic Senior Service Technician with Siemens, specializing in fire alarm and security systems. Proven track record in generating sales leads and enhancing customer satisfaction through effective communication and relationship management. Expertise in life safety codes and compliance, driving successful installations in high-profile venues while mentoring new technicians.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SENIOR SERVICE TECHNICIAN/ FIELD SERVICE ENGINEER
siemens
01.2005 - Current
- Executed service, installation, and inspections of fire alarm systems across large buildings, campuses, hospitals, and chemical plants.
- Provided troubleshooting expertise and mentorship to new technicians.
- Generated sales leads contributing to team success in meeting targets.
- Submitted service repair quotes, yielding substantial returns for Siemens.
- Collaborated with sales executives to develop and implement effective bid strategies.
- Cultivated customer relationships through dedicated service and clear communication.
- Demonstrated familiarity with IBC, NEC, NFPA 72, NFPA 101, OSHA standards, and Microsoft Office.
- Achieved all training requirements on Siemens Fire products.
SENIOR SERVICE TECHNICIAN
siemens
01.2001 - 01.2005
- Executed service and installation of CCTV, access control, and burglary alarm systems in commercial buildings, including stadiums and high-rise buildings.
- Achieved training certification for Software House and SiPASS Siemens systems.
- Ensured compliance with industry standards during system installations in high-profile venues.
Education
AA - ELECTRONICS TECHNOLOGY
NEO A&M College
Skills
- Communication skills
- Life safety code expertise
- Customer relationship management
- Construction knowledge
- Microsoft Office proficiency
- Salesforce CRM
- Team leadership
- Customer satisfaction strategies
Certification
TX APS & NICET III
Timeline
SENIOR SERVICE TECHNICIAN/ FIELD SERVICE ENGINEER
siemens
01.2005 - Current
SENIOR SERVICE TECHNICIAN
siemens
01.2001 - 01.2005
AA - ELECTRONICS TECHNOLOGY
NEO A&M College