Denisa Baha
Naples,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level personal banker position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Personal Banker Officer
Fifth Third Bank
02.2020 - Current
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Led training sessions for new hires, ensuring a thorough understanding of bank procedures and excellent customer service skills.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Conducted financial reviews with clients, identifying opportunities for product upgrades or additional services.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Provided exceptional problem-solving skills when faced with challenging account inquiries from both internal partners and external customers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Supported management in implementing new sales initiatives that resulted in increased revenue generation for the branch.
CSR
Fifth Third Bank
03.2019 - Current
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
- Balance Automated Teller machines,Provided excellent services for customers by following up on issues that they have .
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Front Desk
Sunburst cafe
01.2015 - 12.2019
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Waitress
Mr Big Fish
09.2014 - 06.2019
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Dental Receptionist
Naples Dental Art Center
10.2014 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Education
Associate of Arts - Dental
Florida SouthWestern State College
Naples, FLAssociate of Science - General Dentist
Dental School “University Aldent”
Tirane, Albania2014
High School Diploma -
High school “Andon Zako Cajupi”
Tirane, Albania2011
Skills
- Customer Service-Oriented
- Relationship building and management
- Loans
- Financial Advising
- Cross-functional collaboration
Communication
Conflict Resolution
Leadership
Teamwork
Computer and Internet Skills
Organizational Skills
- Inbound and outbound calling
- Customer relations
- Customer service
- Organizational strengths
- Relationship Management
- Loan Processing
- Cross-Selling Products
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Personal Banker Officer
Fifth Third Bank
02.2020 - Current
CSR
Fifth Third Bank
03.2019 - Current
Front Desk
Sunburst cafe
01.2015 - 12.2019
Dental Receptionist
Naples Dental Art Center
10.2014 - 06.2016
Waitress
Mr Big Fish
09.2014 - 06.2019
Associate of Arts - Dental
Florida SouthWestern State College
Associate of Science - General Dentist
Dental School “University Aldent”
High School Diploma -
High school “Andon Zako Cajupi”