Denisa Begic
Jacksonville,FL
Summary
Assisted in managing dining operations as lead server to enhance team performance and customer satisfaction. Supported coordination of successful special events at Carrabba's Italian Grill. Received recognition as employee of the month for outstanding sales results and numerous positive mentions in Google reviews.
Overview
2027
2027
years of professional experience
Work History
Server/ Special Events
Carrabbas Italian Grill
Jacksonville Beach, FL
2023 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Managed order accuracy and timely delivery during peak hours.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Assisted in training new servers on menu items and service protocols.
- Engaged with customers to build rapport and encourage repeat visits.
- Adapted quickly to changing situations, ensuring efficient table turnover rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Can professionally handle large parties, events up to 50 guests.
- Employee of the month.
- A lot of guest left good Google reviews with name mentioned.
Account Manager
Smooth Vision Marketing
Jacksonville, FL
08.2021 - 2023
- Team oriented environment
- Residential sales (Door to Door)
- Running leadership meetings
- Training entry level positions
- Recruiting and interviewing
- Setting standards for the team weekly
- Having critical conversations
- Budgeting and planning out weeks
- Learning new programs
- Having a great knowledge of the products we work with
- Being solution oriented
Server
Bahama Breeze
Jacksonville, FL
04.2021 - 08.2021
- Fast paced environment
- Worked with others to ensure guests had the ultimate dining experience
- Provided friendly & attentive service and exceptional hospitality
- Followed up with guests to ensure satisfaction with food and services
- Displayed enthusiasm and knowledge about our restaurant’s menu and products
- Had to multitask between different tasks while catering to our guests
Server
Johnny Carino’s Italian
Sioux Falls, SD
09.2019 - 03.2021
- Assisted guests throughout their dining experience
- Upsold food and beverage items
- Provided recommendations for wine pairings based on entrée selections
- Promoted desserts, drinks and daily specials
- Trained new staff members
- Recognized as lead server and consistent top seller
- Ability to multitask and handle large parties
- Frequently assisted colleagues during rush periods to foster and promote teamwork.
Contingency Management
NCB Management Services INC
Sioux Falls, SD
04.2019 - 08.2019
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling, manually dialed, outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high call volumes and met production demands
- Achieved performance goals on consistent basis.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
Contingency Management
Total Card Inc.
Sioux Falls, SD
04.2016 - 04.2019
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Phone Banker
Wells Fargo
Sioux Falls, SD
10.2015 - 04.2016
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Roosevelt High School
Sioux FallsSkills
Networking skills
Customer rapport
Sales Techniques
Goals and performance
Upselling
Lead prospecting
Strong work ethic
Professional appearance
Guest engagement
Cash handling
Exceptional customer service
Safe food handling
Cleanliness standards
Customer service
Memory retention
Hospitality service expertise
Food running
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Performance improvement
Relationship management
Languages
Croatian
Full Professional
Timeline
Account Manager
Smooth Vision Marketing
08.2021 - 2023
Server
Bahama Breeze
04.2021 - 08.2021
Server
Johnny Carino’s Italian
09.2019 - 03.2021
Contingency Management
NCB Management Services INC
04.2019 - 08.2019
Contingency Management
Total Card Inc.
04.2016 - 04.2019
Phone Banker
Wells Fargo
10.2015 - 04.2016
High School Diploma -
Roosevelt High School
Server/ Special Events
Carrabbas Italian Grill
2023 - Current