Denisa Kaja
Saint Augustine,FL
Summary
Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets, and payroll. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance.
Experienced with providing compassionate support and advocacy for residents. Utilizes strong interpersonal and problem-solving skills to address and resolve resident concerns. Knowledge of fostering safe and supportive community environment through effective communication and conflict resolution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
ST VINCENT SOUTHSIDE LABCORP
Jacksonville, FL
09.2025 - Current
- Collected blood samples utilizing sterile techniques and ensuring patient comfort.
- Maintained accurate records of patient information and sample tracking.
- Processed specimens for laboratory analysis according to established protocols.
- Prepare specimens according to laboratory protocols, ensuring proper handling and storage conditions.
- Conduct routine quality control checks on equipment and supplies to maintain testing integrity.
- Explain procedures to patients effectively, alleviating anxiety and ensuring informed consent prior to sample collection.
- Data Entry: Accurately input patient data into electronic medical records, maintaining confidentiality and compliance with HIPAA regulations.
- Prepared specimens according to lab protocols, ensuring proper handling and storage conditions at Biotest.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Resident Advocate
Hubbard House
Jacksonville FL
10.2024 - Current
- Advocated for resident rights, ensuring compliance with regulations and policies.
- Facilitated conflict resolution among residents and staff, enhancing community relations.
- Developed and implemented educational programs to promote resident engagement and awareness.
- Mentored new advocates, fostering professional development and team cohesion.
- Collaborated with multidisciplinary teams to address resident needs effectively.
- Delivered crisis intervention services when necessary, helping residents cope during difficult times and regain stability.
Phlebotomist
Laboratory Biotest
Tirana Albania, Albania
11.2022 - 07.2024
- Maintained accurate records of patient information and specimen labeling to ensure compliance with regulatory standards.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Collaborated with healthcare team to coordinate patient care and streamline phlebotomy processes for improved efficiency.
- Conducted patient assessments to identify suitable veins for blood draws, optimizing sample collection success rates.
Faculty & Academic Coordinator
Faculty Of Economics And Business
Tirana Albania, Albania
04.2013 - 10.2022
- Assisted faculty with teaching-related inquiries and provided support to faculty members in the development of their courses.
- Collaborated with academic departments to develop, coordinate and implement new programs and initiatives.
- Provided guidance to students on degree requirements or graduation eligibility criteria.
- Resolved conflicts between faculty members regarding classroom usage or equipment allocations.
- Liaised with campus leaders to highlight program courses, achievements, and events, helping to strengthen recruitment efforts.
Mathematics Teacher
Nervus Vila middle school
Korce Albania , Albania
07.2007 - 03.2013
- Developed and implemented lessons plans for Mathematics classes.
- Conducted assessments of student learning to measure progress.
- Provided individualized instruction to students who needed extra help with mathematics concepts.
- Organized field trips to local universities to expose students to mathematics-related activities.
- Created a variety of challenging assignments that encouraged critical thinking skills in mathematics.
- Held regular parent-teacher conferences regarding student progress in math classes.
- Encouraged positive behavior management techniques within the classroom environment.
Education
Master of Science - Mathematics Education
Fan S Noli Korce
Korce Albania07-2007
Skills
- Budget Forecasting
- Administrative Support
- Invoice Verification
- Account Reconciliation
- General Ledger Entries
- Regulatory Compliance
Certification
Phlebotomy laboratory Technician Certification
Education and Training
other
Languages
English
Professional Working
Italian
Full Professional
Albanian
Native or Bilingual
Timeline
Phlebotomist
ST VINCENT SOUTHSIDE LABCORP
09.2025 - Current
Resident Advocate
Hubbard House
10.2024 - Current
Phlebotomist
Laboratory Biotest
11.2022 - 07.2024
Faculty & Academic Coordinator
Faculty Of Economics And Business
04.2013 - 10.2022
Mathematics Teacher
Nervus Vila middle school
07.2007 - 03.2013
Master of Science - Mathematics Education
Fan S Noli Korce