Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Denisa Keri

Tirana,12/01/1993

Summary

With a proven track record at Wizz Air, I excel in passenger assistance and team management, showcasing strong leadership and flight safety expertise. Achievements include enhancing onboard safety and expanding customer bases, demonstrating assertiveness and cultural awareness. My approach has significantly improved customer satisfaction and team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Cabin Crew Member

Wizz Air
Tirana, Albania
05.2021 - Current
  • Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.

Booking Assistant

Assistenti in Valigia
Tirana, Albania
11.2019 - 04.2021
  • Communicated regularly with suppliers about upcoming bookings.

Cabin Crew Member

Albawings
Tirana, Albania
04.2019 - 10.2019
  • Followed safety, passenger and supply pre-flight checklists.
  • Offered answers to passengers' questions and resolved issues that arose during flights.

Customer Service Representative

Assist Digital
Tirana, Albania
11.2017 - 03.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Albacall
Tirana, Albania
06.2016 - 08.2017
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Manager

Enes Home
Tirana , Albania
03.2016 - 07.2016
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Coached, developed and motivated team to achieve revenue goals.
  • Executed strategic sales plans to expand customer base and revenue.

Customer Service Representative

Teleperformance
Tirana , Albania
06.2015 - 02.2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated system with order specifics and customer details, preferences, and billing information.

Sales Representative

Vodafone Albania and Fastcall
Tirana , Albania
05.2011 - 05.2015
  • Listened to customer needs to identify and recommend best products and services.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Generated new sales leads through cold calling and networking activities.

Education

Bachelor of Psychology - Psychology

Universiteti Mesdhetar
Tirana

Skills

  • Team management
  • Passenger assistance
  • Language proficiency
  • Flight safety expertise
  • Medical emergency response
  • Coaching and mentoring
  • Cultural awareness
  • Assertiveness
  • Strong leadership
  • Elderly care
  • Complaint handling
  • Emergency procedures
  • Advanced computer knowledge

Languages

Albanian
First Language
English
Advanced (C1)
C1
Italian
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

Certification

  • Public speaking lectures from a certified educator
  • Self Defense and Neutralization course

Timeline

Senior Cabin Crew Member

Wizz Air
05.2021 - Current

Booking Assistant

Assistenti in Valigia
11.2019 - 04.2021

Cabin Crew Member

Albawings
04.2019 - 10.2019

Customer Service Representative

Assist Digital
11.2017 - 03.2019

Customer Service Representative

Albacall
06.2016 - 08.2017

Sales Manager

Enes Home
03.2016 - 07.2016

Customer Service Representative

Teleperformance
06.2015 - 02.2016

Sales Representative

Vodafone Albania and Fastcall
05.2011 - 05.2015

Bachelor of Psychology - Psychology

Universiteti Mesdhetar

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Denisa Keri