Denisa Napier
Ave Maria,USA
Summary
Dynamic customer service professional with a proven track record at Home Shopping Network, enhancing customer satisfaction through effective communication and resolution strategies. Adept at multitasking and leveraging Microsoft Office skills to drive sales and streamline operations, consistently achieving a 95% satisfaction rate while fostering strong client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Shopping Network
Ave Maria, USA
10.2024 - 02.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed, made recommendations, and closed calls to increase sales by maintaining a strong knowledge of the products, services, and current offers.
- Handled 150+ customer calls per day and resolved customer queries with a 95% satisfaction rate.
- Identified opportunities for upselling additional products or services based on customer needs.
Human Resource Coordinator
Little Debbie's Second Chance Home
Kendall, USA
08.2014 - 07.2021
- Followed strict safety protocols in the screening and hiring process to ensure quality control.
- Managed daily operations of the office, including scheduling, budgeting, payroll and personnel files.
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.
- Provided training, development and ongoing training to new hires and established employees to ensure constant compliance.
- Effectively and accurately communicating with my superior about target goals, complaints, etc.
- Adheres and keeps up-to-date with all Federal and States Laws.
Customer Service/Collection Specialist
The CBE Group
Atlanta, USA
01.2008 - 08.2014
- Provided current status, evaluated customer's financial status and established payment plans when appropriate.
- Established a forward-thinking strategies with customers that focuses on addressing their current needs and maintaining good standings moving forward.
- Investigated and resolved customer inquiries and complaints quickly.
- Being knowledgeable of the different programs and computer systems used by employer and their clients.
- Documented all activities concisely and accurately on all accounts.
Education
Associate Degree - Accounting
Atlanta Technical College
Atlanta05.2015
Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Computer Proficient
- Adaptable to High Stress Situation
- Ability to Multitask
- Team Oriented
- Resolution Specialist
- Fast Learner
- Call Center Operations
- Leadership Skills
- Clerical Support
- Customer Service Relations
- Effective Communicator
Languages
English
Details
AVE MARIA, Ave Maria, USA, 9544014997, napierde011@gmail.com
Certification
- Personal Lines Insurance License Florida G216953
Timeline
Customer Service Representative
Home Shopping Network
10.2024 - 02.2025
Human Resource Coordinator
Little Debbie's Second Chance Home
08.2014 - 07.2021
Customer Service/Collection Specialist
The CBE Group
01.2008 - 08.2014
Associate Degree - Accounting
Atlanta Technical College
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