Denisa Ochoa
El Paso,TX
Summary
Highly motivated and dedicated professional seeking a full-time position that offers opportunities for professional growth and challenges. Possesses exceptional interpersonal skills, excellent time management abilities, and strong problem-solving capabilities. Demonstrates ability to effectively manage multiple priorities with a positive attitude. Proven track record of being organized and dependable, with a willingness to take on additional responsibilities to contribute to team goals.
Overview
26
26
years of professional experience
Work History
Office Assistant
Glennville Family Dentistry
10.2021 - 12.2024
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Processed incoming and outgoing mail and packages according to established procedures.
- Expedited document processing with accurate data entry and timely filing.
- Purchased and maintained office supplies.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Substitute Teacher
Ess
08.2020 - 11.2024
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Receptionist/optical Tec
South Eastern Eye Center
07.2020 - 11.2020
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and optometrist doctors to prepare and set up rooms with adequate supplies and equipment.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Kept detailed records of office inventories and placed orders for more supplies.
Personal Shopper
Walmart
05.2020 - 07.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maximized efficiency by scanning items quickly and completing as many as 20 orders per hour.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Nurse Assistant
Home Nurse INC
04.2020 - 05.2020
- Personal Care, Toileting, Household chores, Laundry, Preparing Meals,
- Assisting Client with Eating.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Assistant Manager
Regal Oil
07.2006 - 03.2016
- Inventory, Scheduling, Management,Training, Sells, Cash Handling, POS,
- Human Resources, Inventory Control, Bank Deposits, Orientation, and
- Payroll.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Head Waitress / Cook
Casa Arispe
03.1999 - 11.2002
Education
Diploma -
Aberdeen Academy
American Business & Technology University
St. Joseph, MOSkills
- Management, Training
- Human Resources, Cash
- Handling, Inventory Control
- Personal Care
- Relationship building and management
- Relationship building and management
- Verbal and written communication
- Special education
- Chart documentation
- Manual refractions
- Visual prescreening
- Ophthalmic equipment expertise
- Appointment Scheduling
- Payment collection
- Ul>Patient Scheduling
- Ul>Medical Records Management
- Customer service
- Time management
- Data entry
- File organization
- Verbal communication
- Office administration
- Office management
- File maintenance
- Appointment scheduling
- Strong problem solver
- Scheduling appointments
- Front office management
- Clerical support
- Scheduling
- Filing and data archiving
- Schedule management
- Bookkeeping
- Multi-line phone proficiency
- Payment processing
- Payroll processing
- Billing and coding
Timeline
Office Assistant
Glennville Family Dentistry
10.2021 - 12.2024
Substitute Teacher
Ess
08.2020 - 11.2024
Receptionist/optical Tec
South Eastern Eye Center
07.2020 - 11.2020
Personal Shopper
Walmart
05.2020 - 07.2020
Nurse Assistant
Home Nurse INC
04.2020 - 05.2020
Assistant Manager
Regal Oil
07.2006 - 03.2016
Head Waitress / Cook
Casa Arispe
03.1999 - 11.2002
American Business & Technology University
Diploma -
Aberdeen Academy
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