Denisa Panait

- Followed security procedures to prevent data breaches or misuse of information, contributing to a secure environment for patient data.

- Applied security awareness and risk identification skills to detect irregular account activity and defended protected health information (PHI)

- Sold and supported internet services by explaining technical differences between copper (DSL) and fiber-optic networks, while helping customers choose appropriate plans based on usage needs.

- Demonstrated IT troubleshooting skills by performing basic installations and resolving router/ONT setups, Wi-Fi optimization, network diagnostics and service disruptions.

- Identified and resolved account discrepancies, utilizing strong analytical and problem-solving skills

-Educated customers on account security features while maintaining compliance with data protection policies to reduce fraud and unauthorized activity.