Summary
Overview
Work History
Education
Skills
Core Competency
Profiles Summary
Timeline
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Denisa Rojas

Bronx,NY

Summary

Highly skilled individual with years of experience in providing exceptional customer service as a waiter, hostess, and barista. Possesses a proven track record of working efficiently in fast-paced environments while maintaining attention to detail and ensuring customer satisfaction. Experienced in setting up and breaking down event spaces, maintaining cleanliness and organization, and preparing and serving food and beverages. Excellent communication skills and a positive attitude make for a welcoming and professional demeanor. A quick learner who is adaptable and able to work independently or in a team setting. Seeking a challenging and rewarding position in the catering industry where skills and experience can be utilized to provide exceptional service to clients and their guests.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Professional, experienced packer prepared for this role. Strong focus on efficient order fulfillment, inventory management, and quality control. Known for effective team collaboration and adaptability to changing needs. Reliable with excellent organizational skills and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Warehouse Packer

Quality Packaging Industries
01.2025 - 06.2025
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
  • Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
  • Minimized product loss by reporting any damaged or missing items immediately upon discovery.
  • Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
  • Kept work areas neat, clean and free from debris.

Mobil Repackage , Inventory, Pallet Jack

Capstone Logistics LLC.
01.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Waiters/Hostess/Barista

Riu Hotel
10.2018 - 07.2023
  • Greet guests as they arrive at the restaurant, and escort them to their table.
  • Present the menu, and take food and drink orders from guests.
  • Answer any questions guests may have about the menu or specials.
  • Serve food and drinks to guests in a timely and courteous manner.
  • Check on guests throughout their meals to ensure satisfaction and address any concerns.
  • Collaborate with other staff members to ensure a seamless guest experience.
  • Assist in coordinating and communicating with the kitchen and wait for staff.
  • Prepare coffee and other beverages according to customer preferences and company standards.
  • Maintain an organized and clean work area, including equipment and supplies.
  • Answered customer questions about hours, seating, and menu information.

Housekeeper

VRN Services Corp.
05.2017 - 10.2018
  • Dusted, swept, vacuumed, mopped, and scrubbed floors, carpets, furniture, and surfaces.
  • Changed bed linens, made beds, and washed and ironed laundry.
  • Restocking household supplies and toiletries, such as soap, toilet paper, and cleaning products.
  • Cleaned and organized closets, cabinets, and other storage areas.
  • Emptied trash and recycling bins, and ensure proper disposal of hazardous materials.
  • Communicated with clients or residents to ensure their satisfaction and address any concerns or requests.
  • Followed established safety procedures and protocols, including handling and storing cleaning chemicals safely and wearing appropriate personal protective equipment.
  • Accommodated client preference regarding housekeeping methods.
  • Responsible for polishing, vacuuming, cleaning, and disinfecting the home.

Cashier

Shop Fair Supermarket
10.2016 - 05.2017
  • Maintained accurate records of cash, checks, and credit card transactions.
  • Balanced the cash register at the end of each shift and reported any discrepancies.
  • Kept the checkout area clean, organized, and well-stocked with supplies.
  • Handled returns or exchanges of merchandise, following store policies and procedures.
  • Collaborated with other staff members to ensure a positive customer experience.
  • Scanned items, and ensured proper price scanning.
  • Resolved customer complaints if required.
  • Provided excellent and quality customer service.

Home Attendant

Blueline Home Care
10.2016 - 05.2017
  • Assisted clients with daily living activities, such as bathing, dressing, grooming, and toileting.
  • Administered medication and monitored vital signs as directed by healthcare providers.
  • Prepared and served meals and assisted with feeding, as needed.
  • Performed light housekeeping duties, such as cleaning, laundry, and changing linens.
  • Ran errands and performed grocery shopping as directed by clients or their families.
  • Maintained accurate records of client care activities and reported any changes in condition to healthcare providers.
  • Provided companionship and emotional support to clients.
  • Mentored clients and provided a calm and relaxing environment.
  • Observed patient's mental and emotional conditions.

Cashier

C-Town Supermarket
09.2015 - 08.2016
  • Greeted customers as they arrive at the checkout counter to finalize purchases.
  • Scanned and rang up items for purchase using a cash register or POS system.
  • Accepted payment from customers, including cash, credit cards, and other payment methods.
  • Provided change and receipts as needed.
  • Answered customer questions about prices, products, or store policies.
  • Operated cash registers and credit card machines.
  • Ensured customer satisfaction with purchases.

Education

Law -

UTESA University Recinto

English -

Impact Languages Institute, Language School

France Language - France Language

Renovación Institute
Puerto Plata
12.2014

Computer And Information Systems

Ceducomp
Puerto Plata
08.2012

High School Diploma -

Escuela Antera Mota
01.2010

Skills

  • Interpersonal Communication
  • Organized
  • Efficient
  • Productive under stress
  • Customer Service
  • Leadership
  • Team Building
  • Problem-Solving
  • Good Communication Skills
  • Cash Handling
  • Writing Skills
  • Multi-tasking
  • Quick Learner
  • Motivated Self Starter
  • Time Management
  • Calm Under Pressure
  • Customer-orientated
  • Motivated team player
  • Active listening skills
  • Decision Making
  • Detail-Oriented
  • Highly Organized
  • Relationship Cultivation
  • Planning and Execution
  • Conflict Resolution
  • Staff Training

Core Competency

  • Customer Service
  • Leadership and Team Building
  • Problem-Solving
  • Good Communication Skills
  • Cash Handling
  • Writing Skills
  • Multi-tasking
  • Quick Learner
  • Motivated Self Starter
  • Time Management
  • Calm Under Pressure
  • Customer-orientated
  • Motivated team player
  • Active listening skills
  • Decision Making
  • Detail-Oriented
  • Highly Organized
  • Relationship Cultivation
  • Planning and Execution
  • Conflict Resolution
  • Staff Training

Profiles Summary

Highly skilled individual with years of experience in providing exceptional customer service as a waiter, hostess, and barista. Possesses a proven track record of working efficiently in fast-paced environments while maintaining attention to detail and ensuring customer satisfaction. Experienced in setting up and breaking down event spaces, maintaining cleanliness and organization, and preparing and serving food and beverages. Excellent communication skills and a positive attitude make for a welcoming and professional demeanor. A quick learner who is adaptable and able to work independently or in a team setting. Seeking a challenging and rewarding position in the catering industry where skills and experience can be utilized to provide exceptional service to clients and their guests.

Timeline

Warehouse Packer

Quality Packaging Industries
01.2025 - 06.2025

Mobil Repackage , Inventory, Pallet Jack

Capstone Logistics LLC.
01.2024 - 12.2024

Waiters/Hostess/Barista

Riu Hotel
10.2018 - 07.2023

Housekeeper

VRN Services Corp.
05.2017 - 10.2018

Cashier

Shop Fair Supermarket
10.2016 - 05.2017

Home Attendant

Blueline Home Care
10.2016 - 05.2017

Cashier

C-Town Supermarket
09.2015 - 08.2016

Law -

UTESA University Recinto

High School Diploma -

Escuela Antera Mota

English -

Impact Languages Institute, Language School

France Language - France Language

Renovación Institute

Computer And Information Systems

Ceducomp

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Denisa Rojas