Denisa Rudnicky
Granbury,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Heine Propane
09.2018 - 03.2024
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Developed customer loyalty programs to increase customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Garage Manager
AT&T
08.2014 - 09.2016
- Reduced vehicle repair times through streamlined processes and effective team management.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Trained and developed staff members, resulting in a highly skilled and productive workforce.
- Implemented inventory control measures to reduce waste and optimize parts usage.
- Ensured compliance with industry regulations, maintaining up-to-date licensing and certifications for the garage.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Braze Tech
Hutchinson
02.2012 - 08.2014
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and adherence to safety standards.
- Collaborated with other technicians to troubleshoot complex issues and deliver high-quality solutions.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Conducted regular audits of warehouse operations to ensure compliance with industry standards and regulations.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
- Implemented lean principles to reduce waste within the warehouse, minimizing costs while maintaining quality standards.
- Improved production efficiency by monitoring and adjusting robot performance to meet specifications.
- Enhanced workplace safety through diligent maintenance and inspection of robotic equipment.
- Collaborated with engineering team to optimize robotic systems for better performance and productivity.
- Increased product quality by calibrating robots to ensure precise results in manufacturing processes.
- Conducted thorough troubleshooting and repairs, minimizing downtime due to technical issues with robots.
- Maintained detailed records of robot operation, providing valuable data for future improvements and optimizations.
- Provided training and guidance to operators, ensuring proper usage of robotic systems for optimal results.
- Reduced waste by regularly examining robots'' performance, identifying inefficiencies, and making necessary adjustments.
- Ensured smooth transitions during production shifts by documenting daily activities related to robot operations and maintenance.
- Implemented preventive maintenance schedules to minimize robot downtime, optimizing productivity and prolonging equipment life.
- Met production targets and tight deadlines by collaborating closely with team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance and repair to minimize downtime.
- Adjusted machines to increase productivity for runs.
Education
Associate of Arts - Business Administration, Healthcare Administration
University of Phoenix
Tempe, AZ05.2016
Skills
- Work Planning and Prioritization
- After-sales support
- Customer Service Management
- Shift Scheduling
- Schedule Management
- Conflict Resolution
- Workplace Safety
- Goal Setting
- Customer Service
- Staff Supervision
- Service Quality Management
- Policy and Procedure Enforcement
- Project Planning
- Relationship Building
- Service Documentation
- Inventory Management
- Multiple Priorities Management
- Estimating and Quoting
- Office Administration
- Data Management
- Outgoing and Energetic
- Positive Attitude
- Flexible Schedule
- Quality Assurance
- MS Office
- Supply Ordering
- Interpersonal Relationships
- Team Collaboration and Leadership
- Time Management
- Problem-Solving
- Service Scheduling
- Continuous Improvement
- Service and Parts Teams Management
- Regulations Compliance
- Crew Leadership
- Documentation And Reporting
- Employee Relations
- Goal-Oriented
- Leadership Development
- Cost Estimates
- Data Analytics
- Reliable and Responsible
- Critical Thinking
- Customer satisfaction measurement
- Emergency Response
- Business Administration
Certification
- Certified drug and alcohol awareness candidate
- Licensed Rv, motor home, and cylinder filling for propane
- Expert in customer service, scheduling, routing, dispatching
Timeline
Service Manager
Heine Propane
09.2018 - 03.2024
Garage Manager
AT&T
08.2014 - 09.2016
Braze Tech
Hutchinson
02.2012 - 08.2014
Associate of Arts - Business Administration, Healthcare Administration
University of Phoenix