Denis A. Zapata
West Covina,CA.
Summary
Highly motivated Operations Service Manager 8 years of Leadership experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels with Delta Air Lines.
Overview
17
17
years of professional experience
Work History
Operations Service Manager
Delta Air Lines, LAX
12.2014 - Current
- Built and established the pilot program for the Cabin Service Dispatch operation at LAX under the Global Cleanliness organization. Partnered with other Hub stations to organize a team of highly motivated dispatchers to support a 24/7 hub operation.
- Station’s driver of Safety for the Airport Coordination Center and Passenger Service to ensure compliance is met by all departments.
- Led BSO team in move from T2 to T3 as well as opening the new Baggage Service facility.
- Assisted Passenger Service with the T3 Pad Operations during construction of the terminal.
- Liaison between Delta and LAWA during the biggest commercial airline terminal move at LAX in May 2017. Tasks include communicating with OAL Leaders and LAWA officials regarding gate availability and aircraft movement status.
- Built relationships with business partners and OALs to ensure operation is put in best position possible to succeed each day.
- Business partners included Cabin Service, Line Maintenance, and Catering vendors.
- Point of contact for LAX with the OCC, worked closely with Sector Managers and Flight Superintendents each day regarding IROPs, aircraft swaps, security issues, etc.)
- Supervise a team of ACC Tower Agents who oversee daily gate plots that are among the highest gate utilization in the system.
- Gained knowledge and experience for gate plotting and aircraft movement using ARIS Gate Manager with anywhere between 90-160 flights
- Participated in LERAP tabletop exercise for the station and gained knowledge of emergency response procedures.
- Constructed an ACC SOP for the LAX Pad Operation at Terminal 3 during construction.
- Oversee SuperTug team in airport constraints that consisted of an average of 25-35 tows a day, including lengthy tow times while working with ACC to minimize operational challenges.
- Developed and introduced an ALA/AIC training map for the Ramp operation.
- Oversaw the LDD and RTSM operation and helped develop LDD and RTSM training at LAX.
- Created a Load Verification process between LDD and ALA’s to prevent WDR errors.
- Coached a Ramp baggage transfer team with a goal to expedite local bags to claim as well as connecting bags to other flights to achieve high customer satisfaction.
Ramp Agent
LAX
10.2006 - 12.2014
- Ensured all aircrafts were loaded safely with bags and cargo on several different types of aircrafts
- Member of LDD Champion team for Delta Air Lines
- Tasks included TDY assignments to assist in developing LDD programs in multiple stations across the system such as SLC,
- DTW, and ATL
- Became familiar with DLTerm and ALIS while being an ALA
- Started working in the newly implemented Load Distribution Desk (LDD) in 2012, assisted
- ALAs in planning loads and sending bin weights
- Participated in learning new applications introduced by Delta Air Lines for the Ramp
- Operation such as RTSM, Safetrac, and Loadtrac
- Projects
- Leading Manager for the station’s Local Emergency Response Action Plan (LERAP)
- Developed SOP for LAX T3 Pad Operations which included procedures for Tower Agents,
- Ramp Agents, and Bus drivers
- Created Shift Bid for the LAX Tower to meet minimum staffing requirements dictated by the operation
- Assist SuperTug operations and ensured all agents on team were compliant with necessary training and qualifications
- Introduced a new process with the ACC gatekeeper to dispatch tow teams as needed to improve and increase oversight of aircraft movement throughout the day
- Chosen member for LDD Champion program.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.2004
Skills
- Over 8 years of experience in ACS and Global Cleanliness Leadership as a frontline leader with departments 125, 118, 120, and 045 Also worked closely with departments 127 and 250
- Efficient with problem solving while considering all factors included in the operation
- Work well in a team environment, including peers and direct reports
- Strong communication skills
- Ability to lead and maintain composure under challenging operational conditions
- Flexible with working various schedules and locations Willing to travel for work
- Embraces diverse styles of problem solving and communication
Additional Information
Volunteer Work KIPP So Cal Read Across America
Timeline
Operations Service Manager
Delta Air Lines, LAX
12.2014 - Current
Ramp Agent
LAX
10.2006 - 12.2014
High School Diploma -
Alhambra High School
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