Denise Guillen
San Fernando
Summary
Experienced Human Resources candidate (6+ years), with extensive administrative background and broad knowledge of Human Resource functions. Including: sourcing, onboarding, maintaining HRIS database systems, employee relations, payroll processing, benefits administration, and employee development. Seeking a full-time position for a company whose mission aligns with mine and one where I could further develop my skills and knowledge.
Overview
9
9
years of professional experience
Work History
Human Resources Coordinator
Stay Green
10.2023 - Current
- Supported HR responsibilities with emphasis on record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Enhanced employee satisfaction by developing and implementing comprehensive onboarding processes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported leadership development initiatives, contributing to growth of high-potential employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and updated company policies, standard operating procedures and employee reviews.
- Distributed employee engagement surveys to identify areas of improvement.
Human Resources Assistant
El Centro De Amistad
06.2019 - 09.2023
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Conducted exit interviews with terminated employees.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded employee inquiries regarding benefits and other HR topics.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Assisted Accounting Department with DMH and County Audits
- Tracked important information in QuickBooks.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
On-Call Receptionist
El Centro De Amistad
01.2018 - 06.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed psychiatry appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Oaks Law Firm
11.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Accounting 1, 2 And Quickbooks
North Valley Occupational Center
01.2017
GED -
College of The Canyons
2016
Skills
- Human Resource Information System (HRIS)
- Recordkeeping
- Payroll Preparation
- Office Administration
- Computer Literacy
- Customer Service
- Employee Relations
- Microsoft Office
- HIPAA Compliance Knowledge
- Advanced Excel Skills
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Coordinator
Stay Green
10.2023 - Current
Human Resources Assistant
El Centro De Amistad
06.2019 - 09.2023
On-Call Receptionist
El Centro De Amistad
01.2018 - 06.2019
Receptionist
Oaks Law Firm
11.2015 - 01.2016
GED -
College of The Canyons
Accounting 1, 2 And Quickbooks
North Valley Occupational Center
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