Denise Aguiluz
Port Jervis,NY
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Flexible and hardworking in deadline-driven environments.
Overview
23
23
years of professional experience
Work History
Sales Account Manager
Aramsco
09.2020 - Current
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Maintained current knowledge of evolving changes in marketplace. Managed $2.5 million book of business with abatement and restoration customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
Customer Service Representative
Aramsco
03.2008 - 09.2020
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered average of 30-40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Served as the main liaison between customers, management and sales team.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Learned, referenced and applied product knowledge information.
- Organized samples of product and showroom to enhance customer's knowledge and experience.
- Trained new personnel regarding company operations, policies and services.
- Schedule LTL pick up and deliveries.
- Managed daily and monthly petty cash reconciliation report and remotely deposit checks.
Co-Manager
The Children's Place
12.2002 - 03.2008
- Managed staff of 10-20 employees.
- Coordinate employee schedules, processed payroll time-sheets.
- Ensured merchandising presentation, replenishment of goods, and met selling floor company standards.
- Processed daily cash receipts and account receivables.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Monitored and analyzed sales records.
Stock Supervisor
Victoria's Secret
01.2002 - 11.2002
- Managed staff of 5-10 employees.
- Coordinate employee schedules and processed payroll time-sheets.
- Maintained floor displays, stock replenishment and coordinate weekly merchandise promotions.
- Maintained stockroom standards.
- Organized store merchandise racks by size, style and color.
Education
Data Communication
Touro College
New York, NYSkills
- Exceptional communication skills
- Excellent customer service skills
- Motivated team player
- Proficient in cash management
- Excellent time management skills
- Professional phone etiquette
- Accurate and detailed
- Quick learner
- Organizational skills
- Customer Relationship Management Software (CRM)
- Microsoft Outlook, Word and Excel
Timeline
Sales Account Manager
Aramsco
09.2020 - Current
Customer Service Representative
Aramsco
03.2008 - 09.2020
Co-Manager
The Children's Place
12.2002 - 03.2008
Stock Supervisor
Victoria's Secret
01.2002 - 11.2002
Data Communication
Touro College
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