Denise Aguirre
Earlimart,CA
Summary
Seeking for a position where I can build upon my knowledge and skills to achieve positive customer and business outcomes in your office.
Summary of Qualifications Telephone Etiquette & Procedures Excellent Customer Service Interacting with Customers Ability to work in a team environment Mail Procedure Organizational Skills Organizational Skills Office Machines Bilingual English/Spanish P&C License
Overview
8
8
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Tax Preparer
Rapido Y Preciso
01.2025 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Insurance Sales Agent
Jasmin Samano State Farm Insurance
01.2023 - 01.2024
- Provided customer service, provided insurance quotes, processed endorsements, identified and resolved client’s concerns
- Processed client’s payments, and telephones
Insurance Sales Agent
Hugo Sierra Farmers Insurance
03.2018 - 12.2022
- Provided Excellent customer service, provided insurance quotes, processed company payments, basic accounting, and daily reports
- Processed endorsements and attended clients with customer inquiries on policy status
- Identified and resolve client’s concerns
Customer Service Representative
Auto International Insurance
03.2017 - 03.2018
- Provided excellent customer service; provided insurance quotes, DMV renewals and transactions
- Proceeded with company payments, basic accounting, daily reports
- Processed endorsement and attended customer inquiries on policy status
- Identified and resolve client’s concerns
- Managed account service through quality check and follow-ups
- Worked with programs such as DYL, QuickBooks, QQ, and AVRS
Education
General Studies - Business Administration
Taft College
Taft, CA 04.2023 - Current
High School Diploma -
Delano Adult School
06.2010
Skills
- Telephone Etiquette & Procedures
- Excellent Customer Service
- Interacting with Customers
- Ability to work in a team environment
- Mail Procedure
- Organizational Skills
- Office Machines
- Bilingual English/Spanish
- Tax return preparation
- Data inputting
- Data gathering
- Tax law compliance
Certification
P&C Insurance License
Tax Preparation
CTec
Medical Receptionist Certificate
Medical Assistant
Languages
Spanish
English
American SIgn Language
Elementary
Timeline
Tax Preparer
Rapido Y Preciso
01.2025 - Current
General Studies - Business Administration
Taft College
04.2023 - Current
Insurance Sales Agent
Jasmin Samano State Farm Insurance
01.2023 - 01.2024
Insurance Sales Agent
Hugo Sierra Farmers Insurance
03.2018 - 12.2022
Customer Service Representative
Auto International Insurance
03.2017 - 03.2018
High School Diploma -
Delano Adult School
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