Denise Alcala
San Antonio
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
Wellmed Medical Group
10.2022 - 08.2023
- Ensured compliance with HIPPA regulations when handling patient information.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Referral Coordinator/ Front Office
South Alamo Medical Group
01.2020 - 10.2022
- Provided patients with Imaging referrals to see a specialist or receive medical services.
- Updated referring providers on change or delays in specialist appointment scheduling.
- Collaborated with medical staff to determine appropriate referrals based on patient needs.
- Assisted Front Office during the COVID-19 (coronavirus)activity restrictions were issued.
Medical Records/ Front office
San Antonio Digestive Disease Consultants
05.2013 - 08.2016
- Preparing patient charts and gathering information and documents from patients
- Ensuring that the medical records are organized, accurate and complete
- Filing the paperwork and reports of inpatients quickly and accurately for both surgical and clinical offices
- Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
- Processing the records for admitting and discharging patients
- Collected co-payments from patients.
Medical Receptionist/Scheduler Intern
Institute for Women’s Health (IFWH)
10.2011 - 12.2011
- Greeted patients, verified appointment, performed 24 hour reminders, verified insurance
- Completed EOBs, ensured proper CPT codes in order for insurance to make prompt payment
- Called for diagnostic approval prior to scheduling patient for exams etc.
Medical Records Clerk
Gonzaba Medical Group
11.2007 - 03.2010
- Used Intergy software, transferred all medical records into EMR, retrieve medical records as needed
- Filled documents, purged records, schedule appointments, scanned and faxed medical records
- Answered multi-line phones, processed ROI for patients as needed.
Education
General Studies -
Navarro High School
San Antonio, TexasMedical Office Administration -
Concorde Career College
San Antonio, Texas11.2011
Skills
- Knowledge of ICD-9 /CPT coding
- Knowledgeable of Anatomy & Physiology
- Maintain organized and filed patient charts
- Computer skills: Word, Excel, and Power Point
- Schedule appointments/cancellations
- Knowledge of medical terminology
- Verification of insurance
- Maintain medical records
- CMS – 1500 claim submission
- Application: Medical Manager, Medisoft
References
Available upon request
Timeline
Referral Coordinator
Wellmed Medical Group
10.2022 - 08.2023
Referral Coordinator/ Front Office
South Alamo Medical Group
01.2020 - 10.2022
Medical Records/ Front office
San Antonio Digestive Disease Consultants
05.2013 - 08.2016
Medical Receptionist/Scheduler Intern
Institute for Women’s Health (IFWH)
10.2011 - 12.2011
Medical Records Clerk
Gonzaba Medical Group
11.2007 - 03.2010
General Studies -
Navarro High School
Medical Office Administration -
Concorde Career College
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