Denise Alexander

• Gathered, organized and distributed technical documentation.
• Increased customer service success rates by quickly resolving issues.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity.

• Provided technical guidance and support to team members.
• Under direction of staff supervisor, gathered, organized and distributed technical documentation.
• Increased customer service success rates by quickly resolving issues.
• Lead training sessions for team members on various topics related to staffing, policy and procedures within the workplace of HDC, fostering an atmosphere of continued learning amongst staff.
• Served as point-person for support requests with HCTS/CTS within PRS units
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity.
• Initiated detailed use of various applications and tools, empowering employees to utilize technology effectively.
• Liaised with Management and staff, communicating and resolving problems and concerns.
• Trained and supervised employees on office policies and procedures, staffing schedules and directives.
• Proofread and edited documents for accuracy and grammar.
• Involved with creating a streamlined system, transparent and easy to follow.
• Responsible for end of shift daily report for on coming Tech / ASRL for questions and concerns regarding assigned staffing.
• Under direction of supervision, assign OT according to policy and procedures.
• Assist with Direct Care vacation and holiday request.

Accompanied client to medical appointments when required

• Continuously expanded professional knowledge base through participation in training workshops,
• Worked closely with supervisors to assist clients in achieving their goals
• Made sure group books and related documents are up to date and accurate
• Group Leader for Ambulatory/Non-Ambulatory clients
• Planned and followed through daily activities
• Responsible for understanding days prior events.

• Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
• Maintained clear documentation of project progress, ensuring transparency among all division clients throughout the implementation process.
• Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
• Project Management assistant for International account
• Scheduled Monthly meetings with Customers in various locations.
• Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
• Responsible creating training Manual for new employees