Denise Allee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Associate Benefit Advisor
GEHA
05.2012 - Current
- Developed and maintained strong rapport with prospects through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Improve overall prospect and members satisfaction by addressing concerns regarding benefit plans promptly and effectively.
- Coordinated seamless transitions between benefit plan providers for clients, minimizing disruptions and ensuring smooth coverage continuation.
- Engage in the education programs to improve understanding of benefits packages and increase utilization.
- Be knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Senior Customer Service Representative
GEHA
05.2012 - Current
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Responded proactively and positively to rapid change.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Managed timely and effective replacement of damaged or missing products.
Patient Account Specialist
ENT Associate
01.2011 - 07.2011
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Posted payments and processed refunds.
Medical Coordinator
Lincare
04.2006 - 07.2010
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Successfully negotiated client contract renewals to create increased revenue.
Education
No Degree - Business
University of Alaska Anchorage
Anchorage, AKSkills
- Benefits Explanation
- Verbal and written communication
- Compliance knowledge
- New employee orientations
- Claims Handling
- Attention to Detail
- Customer Service
- Goal-Oriented
- Ethics and integrity
- Flexible and Adaptable
- Clerical Support
- Quality Assurance
- Friendly, Positive Attitude
Timeline
Associate Benefit Advisor
GEHA
05.2012 - Current
Senior Customer Service Representative
GEHA
05.2012 - Current
Patient Account Specialist
ENT Associate
01.2011 - 07.2011
Medical Coordinator
Lincare
04.2006 - 07.2010
No Degree - Business
University of Alaska Anchorage