Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Allen

Las Vegas ,United

Summary

Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in vendor management and. Adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Meeting Planner

Ovation Travel Group Inc.
07.2021 - Current
  • Negotiated contracts with venues, and suppliers to obtain best rates and services.
  • Coordinated travel and accommodations for event attendees.
  • Trained and supervised travel consultants on booking parameters to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Researched and identified new venues to obtain competitive pricing.
  • Developed detailed invoicing and manifests, documenting all aspects of travel for each event.
  • Helped managed administrative logistics of events planning, and event booking.

Customer Support Specialist

Rally Health
10.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume volume setting, prioritizing tasks to keep up with challenging deadlines.

VIP Travel Agent

Ovation Travel
02.2018 - 03.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Advised necessary travel documentation and visa requirements to successfully reach planned destination.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

International Travel Agent

Carlson Wagonlit Travel
11.2015 - 01.2018
  • Arranged travel accommodations for corporate, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Dog and Cat Department Manager

PETCO
11.2012 - 10.2015
  • Supervised, trained and developed associates through ongoing coaching.
  • Analyzed workload and adjusted staff to accomplish departmental goals.
  • Identified causes of issues and implemented process improvements.
  • Set agenda for daily huddles and weekly meetings to communicate goals, objectives and company directives.

Education

B.F.A - Theater

STEPHENS COLLEGE

Skills

  • Meeting Scheduling
  • Database Maintenance
  • Customer Satisfaction
  • Cloud-Based Document Coordination
  • Schedule Creation
  • Contractual Obligations
  • Vendor Communication
  • Meeting Logistics
  • Meeting Support
  • Client Correspondence
  • Air Transportation
  • Time Management

Timeline

Meeting Planner

Ovation Travel Group Inc.
07.2021 - Current

Customer Support Specialist

Rally Health
10.2020 - 07.2021

VIP Travel Agent

Ovation Travel
02.2018 - 03.2020

International Travel Agent

Carlson Wagonlit Travel
11.2015 - 01.2018

Dog and Cat Department Manager

PETCO
11.2012 - 10.2015

B.F.A - Theater

STEPHENS COLLEGE

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Denise Allen