Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Allen

Summary

Motivated compassionate certified nursing assistant/Unit secretary recent seeking to use earned skills and knowledge to assist in your hospital giving to provide quality patient care.

Developed strong foundation in patient care within healthcare environment, focusing on providing compassionate support and assistance. Skilled in effective communication and time management, ensuring smooth coordination and quality care. Looking to transition into new field, leveraging transferrable skills to contribute positively in dynamic environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PCA

CVS Minute Clinic
05.2023 - 09.2024
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Emergency room Secretary/ Technician

Methodist Medical Center
08.2015 - 09.2022
  • Communicate effectively with providers and emergency room staff
  • Keep the Emergency room patient area fully stocked and clean, recognize any faulty equipment and refer for repair
  • Trained new employees, ordered specialized equipment and was placed in charge of the Emergency Rooms stock room
  • Provide care and comfort to patients in need
  • Perform routine duties in caring for Emergency Room patients as directed by R.N.s or E.R
  • Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
  • Perform lab draws, EKG's, prep and transport patients to appropriate locations
  • Provide patient care, take vitals and attach EKG's to patient if needed
  • Obtained patient specimen samples for immediate delivery to the laboratory
  • Provided administrative support to ensure efficient operation of the Facility
  • Supported managers and employees through a variety of tasks related to organization and communication
  • I was responsible for confidential and time sensitive material
  • Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities
  • Resolved customer requests, questions and complaints; provided information to improve customer service
  • Served as a liaison between patients and other departments
  • Conducted inquiries on customer satisfaction; reported information using recommended tools and forms
  • Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
  • Coordinated discharging planning with patient, family, rehab, nursing, referrals to agencies
  • Arranged for patients annually or as needed
  • I also assisted the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies

Certified Nursing Assistant

Duncanville Nursing Home
07.2014 - 08.2015
  • Help patients with activities of daily living, such as bathing, grooming, toileting, eating, and moving
  • Served meals and helped patients eat
  • Lift and move patients
  • I safely moved patients into beds and wheelchairs and onto exam tables when they can't do so on their own
  • Took vital signs
  • Maintained a clean and sanitized
  • Facilitating patient care
  • Communicated with the healthcare team and family members
  • Provided companionship and friendship

Unit Secretary

Duncanville Nursing Home
09.2005 - 07.2014
  • Provided administrative support to ensure efficient operation of the Facility
  • Supported managers and employees through a variety of tasks related to organization and communication
  • I was responsible for confidential and time sensitive material
  • Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities
  • Resolved customer requests, questions and complaints; provided information to improve customer service
  • Served as a liaison between patients and other departments
  • Conducted inquiries on customer satisfaction; reported information using recommended tools and forms
  • Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
  • Coordinated discharging planning with patient, family, rehab, nursing, referrals to agencies
  • Arranged for patients annually or as needed
  • I also assisted the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies

Education

Certied Nursing Assistant -

BHA Career Institute
Duncanville, Texas
01.2025

Bachelor Of Science - Nursing

Concord Career Institute
Duncanville, Texas
01.2025

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

PCA

CVS Minute Clinic
05.2023 - 09.2024

Emergency room Secretary/ Technician

Methodist Medical Center
08.2015 - 09.2022

Certified Nursing Assistant

Duncanville Nursing Home
07.2014 - 08.2015

Unit Secretary

Duncanville Nursing Home
09.2005 - 07.2014

Bachelor Of Science - Nursing

Concord Career Institute

Certied Nursing Assistant -

BHA Career Institute

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Denise Allen