Denise Alston
Hartford,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Overview
11
11
years of professional experience
Work History
Transaction Coordinator
William Raveis Real Estate Mortgage & Insurance
08.2023 - Current
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements, listing agreements, list properties, collect deposits, update property information.
- Prepare contracts and ensure all necessary actions are taken to complete the transaction
- Maintains communication between clients, real estate agents, attorneys and settlement agents
- Coordinates open houses, showings, cleanings, inspections, repairs, and assessments
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
Customer Relations Associate
BioSafe Systems
09.2022 - 02.2023
- Answer and direct call to the appropriate department, respond to 30 -40 email/chat request, enter orders, process credit card payments, check order status, send ETA to customer/sales representative
- Provide pricing quotes for product/equipment availability to sales representatives/customers
- Shipping quotes for ground, FedEx, R&L, LTL, price requests.
Customer Service Associate
Connecticare Inc
05.2021 - 09.2022
- Identify customer needs and assist in providing complete resolution of customer concerns including processing claims, benefits, and enrollment inquiries
- Inform educate members on how to utilize self service capabilities and functionality with the portals, and member application
- Able to clearly communicate with the member either verbally or through written correspondence
- Answer phones on an 800 number, and respond to customer requests.
Scheduler
FIRST TRANSIT GROUP
08.2020 - 05.2021
- Work together with drivers, dispatchers, and management to create driver's schedules
- Answer phones, and emails update/add/delete passenger's subscriptions
- Manage drivers schedules, time off, change of shift request in Trapeze
- Manage department schedules, arranging meeting with drivers, and management as needed
- Send daily reports to management, along with driver manifest.
Dispatcher/ Customer Service Representative
HUNTINGTON POWER EQUIPMENT
07.2017 - 05.2020
- Received emergency and non-emergency calls
- Addressed problems, and requests by transmitting information or providing solutions
- Manage a multi-line telephone system
- Dispatch and schedule service request based on priority
- Operate, maintain, and update call logs, call records and other important documentation.
Customer Service Representative
VIXXO
09.2016 - 07.2017
- Answer phones on an 800 number and respond to customer requests
- Review quotes and negotiate pricing
- Follow-up on customer/ service provider inquiries not immediately resolved
- Work directly under Team Lead.
Customer Service Representative
WASTE MANAGEMENT
08.2013 - 09.2016
- Communicates concise and accurate information
- Documents each call, ensuring service, pricing and other required information entered into our Acorn system
- Resolve customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
- Confirms understanding of customer needs, issues, and requests
- Support other service lines when required; proficient in multiple queues / service line.
Education
Licensed realtor -
NATIONAL REAL ESTATE INSTITUTE
Cromwell08.2020
Skills
- Client Relationship Building
- Transaction monitoring
- Data entry proficiency
- Property Research
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Team Building Leadership
- Real estate knowledge
Timeline
Transaction Coordinator
William Raveis Real Estate Mortgage & Insurance
08.2023 - Current
Customer Relations Associate
BioSafe Systems
09.2022 - 02.2023
Customer Service Associate
Connecticare Inc
05.2021 - 09.2022
Scheduler
FIRST TRANSIT GROUP
08.2020 - 05.2021
Dispatcher/ Customer Service Representative
HUNTINGTON POWER EQUIPMENT
07.2017 - 05.2020
Customer Service Representative
VIXXO
09.2016 - 07.2017
Customer Service Representative
WASTE MANAGEMENT
08.2013 - 09.2016
Licensed realtor -
NATIONAL REAL ESTATE INSTITUTE
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