Denise Anderson
Hoover,AL
Summary
Versatile administrative professional possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
25
25
years of professional experience
Work History
Medical Office Assistant
Brain and Spine Center
2023.04 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information, insurance details, and schedule referrals for accurate electronic medical records.
Unit Secretary
Shelby Baptist Medical Center
2000.02 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
High School Diploma -
West Blocton High School
West Blocton, AL05.1979
Skills
Computer Skills
Multitasking and Organization
Problem-Solving
Medical Terminology
Positive Attitude
Patient Scheduling
Phone and Email Etiquette
Patient Medical Records Management
Appointment Scheduling
Understanding of medical ethics
Medical Office Software
Adaptable and Flexible
Timeline
Medical Office Assistant
Brain and Spine Center
2023.04 - Current
Unit Secretary
Shelby Baptist Medical Center
2000.02 - Current
High School Diploma -
West Blocton High School
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