Denise Andrews

Receptionist/Switchboard Operator

Iowa Veterans Home

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Corresponded with clients through telephone.
Handled cash transactions and maintained sales and payments records accurately.
Organized, maintained and updated information in computer databases.
Answered central telephone system and directed calls accordingly.
Routed incoming mail and messages to relevant personnel without delay.
Provided clerical support to company employees by copying and filing documents.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated client records.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Resolved customer problems and complaints.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Operated multi-line telephone system to answer and direct high volume of calls.
Maintained confidentiality of information regarding clients and company.
Sorted, received, and distributed mail correspondence between departments and personnel.
Maintained visitor log for entering and leaving facility for security purposes.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled assignments independently with good judgement and critical thinking skills.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Improved office organization with meticulous management of appointment scheduling and client databases.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Reduced waiting times for visitors by implementing more efficient check-in process.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Enhanced visitor experience by providing detailed information and assistance as needed.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Demonstrated strong organizational and time management skills while managing multiple projects.
Operated switchboard and routed incoming calls to appropriate departments.
Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
Connected callers with appropriate professional, department, or business.
Responded to customer inquiries with patience and positivity.
Announced important information and emergency notifications over Public address system, 2 & 4 way radios and Pagers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.