Denise Apoian
Spring Hill,FL
Summary
Seasoned Business Office Director with proven success at Vitality Living Spring Hill, excelling in accounts receivable/payable operations and staff training. I strive at optimizing financial processes and fostering strong relationships with residents and families. Recognized for effectively resolving discrepancies and enhancing team performance to achieve organizational goals. I enjoy sales and meeting new families that would benefit from the community. I am a strong team player who will help any department and in assisting our sister communities.
Overview
35
35
years of professional experience
Work History
Business Office Director
Vitality Living Spring Hill
12.2021 - Current
- Adhere to budgets with detailed tracking.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Hired, trained, and motivated well-qualified staff.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completed bi-weekly payroll for 115 employees.
- Created reports, presentations and other materials for executive staff.
- Community A-team conducted sales, closed sales, inquiry calls.
- Generated agreements and concessions and signed with new residents.
- Workers compensation.
Community Business Director
Atria Senior Living
07.2011 - 12.2021
- Payroll Bi-Weekly for 120 Employees
- Executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Compiled training materials for new and existing team members.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Assistant Director
Little Explorers Preschool
08.1996 - 07.2011
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed program paperwork, employee and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Collecting and entering weekly tuition.
- Payroll
Swing Manager
McDonalds
01.1990 - 04.1993
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Limited portion sizes and used garnishes to control food costs.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Science - Social Sciences
Suffolk County Community College
Selden, NY05-1989
GED -
West Babylon Sr. High School
West Babylon, NY06-1986
Skills
- Accounts receivable\payable operations
- Conduct sales tours
- Human resources management
- Staff training and development
- Payment processing
- Cross-departmental support
- Effective communication with residents, employees, families and vendors
Timeline
Business Office Director
Vitality Living Spring Hill
12.2021 - Current
Community Business Director
Atria Senior Living
07.2011 - 12.2021
Assistant Director
Little Explorers Preschool
08.1996 - 07.2011
Swing Manager
McDonalds
01.1990 - 04.1993
Associate of Science - Social Sciences
Suffolk County Community College
GED -
West Babylon Sr. High School
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