Denise Ashforth
LODI
Summary
Result-driven professional with expertise in customer relations and proven ability to enhance customer satisfaction ensuring operational efficiency. Known for high levels of achievement in multitasking ability; logistics skills with focus on strong track and trace efforts; and problem solving abilities. These high level skills have proven strong resident retention and family and senior/disabled housing management skills with multiple HUD required Housing and various low-income licenses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator Petting Zoo/Project Coordinator
Little Boots Farm Mobile Petting Zoo/Pony Rides
04.2009 - Current
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily operations, ensuring high-quality customer service and satisfaction.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative work environment.
- Schedule customized events; staffing; community
Customer Service Representative
Kelly Services
03.2022 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, providing prompt solutions to ensure customer satisfaction.
- Utilized CRM software to track interactions and follow-up on customer issues.
- Collaborated with team members to streamline processes and improve response times.
- Logistics Track and Trace procedures.
- Provide continuous reporting using Logistics employee provided system.
Account Executive
Acadia Northstar
05.2014 - 04.2015
- Managed client accounts to ensure satisfaction and retention through effective communication strategies.
- Developed customized proposals to address client needs, enhancing service delivery and relationship building.
- Managed all phases of accounting for non-profit charter schools.
Property Manager, Licensed
Metropolitan Housing Authorities
04.2001 - 12.2011
- Managed tenant relations, resolving issues to enhance satisfaction and retention.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Oversaw lease agreements, ensuring compliance with legal regulations and company policies.
- Conducted property inspections, identifying areas for improvement and implementing corrective actions.
- Maintain 98% average occupancy rate.
- Improved on time rents by 20%.
- Organize community programs and events to enhance resident quality of life.
- Coordinate and maintain property budgets.
- Retain successful HUD audits and inspections.
- Complete all phases of Low-Income housing certifications and recertification.
Employed by:
Cuyahoga County Housing Authority (2001-2004);
Medina Metropolitan Housing Authority (2004-2006; Spartanburg Metropolitan Housing Authority (2006-2010); Winn Residential Crescent Hill Apartments (2010-2011)
Education
No Degree - Accounting, Business,
Isothermal Community College
Spindale, NCHigh School Diploma -
Berea High School
Berea, Ohio05-1978
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer service
- Data entry
- Microsoft Excel
- Complaint handling
- Transportation management systems
- Multitasking Abilities
- Tracking and Tracing
Certification
- AHM- Assisted Housing Manager Certification 2004
- Basic Tax Credit Certification 2005
- Public Housing Rent Calculation Specialist Certification 2007
Timeline
Customer Service Representative
Kelly Services
03.2022 - 02.2024
Account Executive
Acadia Northstar
05.2014 - 04.2015
Owner/Operator Petting Zoo/Project Coordinator
Little Boots Farm Mobile Petting Zoo/Pony Rides
04.2009 - Current
Property Manager, Licensed
Metropolitan Housing Authorities
04.2001 - 12.2011
No Degree - Accounting, Business,
Isothermal Community College
High School Diploma -
Berea High School
Licensed Property Manager
Senior Manager of Multi-family and Senior/disabled Low Income Housing for 10 years. Consistent successful HUD audits; file compliance; and property inspections. High level resident retention and on-time rent payments. Maintain Budget, property management, staff, resident lease enforcement; community relations; evictions; maintain wait lists and all phases of leasing, resident compliance with annual HUD required recertification.