Denise Avalos
HIGHLAND,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender
Horseshoe Casino
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Production Line Lead
Ford
08.2019 - 06.2021
- Set up machining, performed required maintenance and made adjustments to machines.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
Supervisor
Horseshoe Casino
09.2013 - 09.2019
- Adhered to policies and delivered friendly, clean, fast and safe guest services to positively impact guest experience.
- Acted as salesperson, sold skill games to guests and verbally and non-verbally enticed gameplay.
- Monitored assigned game areas for cleanliness and safety and rectified or notified superiors of concerns.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Business Administration And Management
Calumet College of St. Joseph
Whiting, INGED - Major
Mansfield Lake Ridge High School
Gary In06.2000
Skills
- New Hire Training
- Cash Register Operation
- Responsible Alcohol Service
- Beverage Preparation
- Wine and Liquor Knowledge
- Outgoing Personality
- Clear and Effective Communication
- Ordering Bar Supplies
Timeline
Bartender
Horseshoe Casino
06.2021 - Current
Production Line Lead
Ford
08.2019 - 06.2021
Supervisor
Horseshoe Casino
09.2013 - 09.2019
Business Administration And Management
Calumet College of St. Joseph
GED - Major
Mansfield Lake Ridge High School