Summary
Overview
Work History
Education
Skills
Timeline
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ESTHER ANDRADE

Imperial Beach,CA

Summary

Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patients needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience

Work History

Patient Health Navigator

Family Health Centers Of San Diego
10.2022 - Current
  • Verified patient insurance eligibility and entered patient information into Epic and other healthcare systems.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Delivered support to medical staff in completion of patient paperwork.
  • Maintained confidential health information according to state and federal regulations.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address and resolve client complaints through timely corrective actions and appropriate referrals.
  • Provided excellent customer service to patients and medical staff.

Care Coordinator

Family Health Centers Of San Diego
09.2017 - 10.2022
  • Used Epic software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Healthcare Enrollment Specialist

Family Health Centers Of San Diego
05.2014 - 10.2017
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Educated clients on insurance policies and procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.

Education

High School Diploma -

Sweetwater High School
National City, CA

Associates in Medical Assistance -

Southwestern College
Chula Vista, CA
05.2024

Skills

  • Insurance Authorizations
  • Epic Software
  • Microsoft Office
  • Billing Software
  • Prior Authorization Processing
  • Effective Communication Skills
  • Medical Terminology
  • Problem Resolution

Timeline

Patient Health Navigator

Family Health Centers Of San Diego
10.2022 - Current

Care Coordinator

Family Health Centers Of San Diego
09.2017 - 10.2022

Healthcare Enrollment Specialist

Family Health Centers Of San Diego
05.2014 - 10.2017

High School Diploma -

Sweetwater High School

Associates in Medical Assistance -

Southwestern College

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ESTHER ANDRADE