Summary
Overview
Work History
Education
Skills
Additional Attributes
Timeline
Generic

Denise Ayre

Clark,NJ

Summary

I am seeking a challenging career opportunity as a Customer Service Representative. I am a highly motivated, customer-focused individual with extensive experience in customer service, inside sales and account development. Excellent ability to build effective, productive relationships with clients and staff. My keen attention to detail and strong decision making skills to manage multiple, concurrent tasks would be an asset to your company. I have a self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

29
29
years of professional experience

Work History

Mortgage Servicing Professional

Cenlar FSB
Ewing, NJ
05.2021 - Current


  • Handled all levels of mortgage servicing inquiries
  • Made decisions to resolve customer issues
  • Resolved borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions
  • Resolved disputes and performed root cause analysis
  • Accurately tracked and documented all communications with customers to provide a detailed history of contact
  • Promoted products and services with focus on customer satisfaction and retention

ABA One on One Paraprofessional

Hehnly School
Clark, NJ
01.2019 - 05.2021
  • Organized classroom materials to help teachers prepare for daily instruction/activities
  • Contributed to positive, educational setting by delivering gentle discipline, promoting student success
  • Applied positive reinforcement for performance to redirect negative behaviors
  • Observed and documented behaviors and actions of students
  • Physically and verbally interacted with students to engage individuals and groups throughout the day
  • Provided students with personalized educational, behavioral and emotional support

Administrative Assistant/Office Manager

Dyna-Veyor, Inc.
Newark, NJ
11.2003 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Inside Sales
  • Accounts Receivable/Accounts Payable
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
  • Managed and adjusted personnel scheduling for 7 employees
  • Ordered supplies

General Manager

Bergen Avenue Bus Owners' Association
Bayonne, NJ
06.1999 - 07.2002
  • Customer Service
  • Accounts Payable, Receivable, Payroll
  • Benefits issues for workforce of 30
  • Prepared monthly/yearly reports for the State of NJ
  • Interviewed/hired new bus drivers
  • Liaison between company and union members

Personnel Administrator

Schering Plough Corporation
Kenilworth, NJ
07.1987 - 06.1995
  • Provided administrative support to 2 Personnel Managers
  • Coordinated and delegated work assignments to temp workforce of 221
  • Conducted new employee orientation
  • Scheduled interviews
  • Answered benefits questions
  • Maintained an excellent rapport with employees on all levels

Education

Some College (No Degree) - Nursing

Union County College
Cranford, NJ
1998

One Year Secretarial Diploma - Secretarial Studies And Office Administration

Katharine Gibbs School
Montclair, NJ
06.1983

High School Diploma -

Cranford High School
Cranford, NJ
06.1982

Skills

  • Strong interpersonal skills
  • Problem resolution
  • Dedicated team player
  • Multi-tasking and prioritization
  • Results and detail-oriented

Additional Attributes

  • I have been a member of the Clark Volunteer Emergency Squad since 1990, and as an EMT until 2002
  • I served as Assistant Captain from April - December, 1999 and as Captain for the year 2000
  • I run an afterschool function that accommodates 500 people

Timeline

Mortgage Servicing Professional

Cenlar FSB
05.2021 - Current

ABA One on One Paraprofessional

Hehnly School
01.2019 - 05.2021

Administrative Assistant/Office Manager

Dyna-Veyor, Inc.
11.2003 - 02.2018

General Manager

Bergen Avenue Bus Owners' Association
06.1999 - 07.2002

Personnel Administrator

Schering Plough Corporation
07.1987 - 06.1995

Some College (No Degree) - Nursing

Union County College

One Year Secretarial Diploma - Secretarial Studies And Office Administration

Katharine Gibbs School

High School Diploma -

Cranford High School

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Denise Ayre