Denise Badrh
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Ambitious in obtaining as much knowledge and information in all endeavors.
Overview
18
18
years of professional experience
Work History
Administrative Assistant II
UCLA Stein Eye Institute
06.2017 - Current
- Scheduled surgeries, managed pre-certifications & verified insurance coverage.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Handle pharmacy calls, medical records requests and general patient questions
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Comply with office security requirements (HIPPA)
Referrals Department Supervisor
Acuity
09.2012 - 06.2017
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Liable for 30+ locations in assuring referrals were obtainable and approved by date of service rendered by providers
- Position required knowledge in medical terminology, diagnosis and CPT codes types of insurances (PPO’S, HMO’s, and POS)
- Familiarity with deductibles, co-insurances and co-pays
- Sustained a strong relationship with the billing department and administrator assistants within the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed team of six employees, delegated tasks and held each employee accountable for completing assignments.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed patient referrals to other medical specialists.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Front Office Supervisor
Darin Eye Center
03.2009 - 09.2012
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Reviewed patients and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Acquire urgent/necessary referrals for patient’s continuity of care with our doctors as well as specialists outside the practice.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Consultant/Surgical Tech
Lasik Today/TLC
11.2007 - 03.2009
- Responsible for educating patients regarding vision correction procedure
- Explaining different methods, expectations and benefits
- Prepared financial arrangements for patients via Care Credit and scheduled patients for surgery and post op care
- Assisted in surgery input data on Intralase, Visx-S4, Nidek and Allegretto with the usage of Morion and Intralase
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Front Office, Surgery Scheduler and Back Office Technician
Laser Optics
03.2005 - 11.2007
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Responsible for insurance authorization for surgery, assisted with minor billing, data-entry and filing
- Delivered clerical support by handling range of routine and special requirements.
- Back-office duties; assisting the doctor with surgeries such as blepharoplasty, entropion, pterygium, and AK
- Performed preliminary exams and auto refraction (Topcon), topography’s (Orbscan), and visual fields (Humphrey) and Intraocular lens measurements
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
M.A. Program -
American Career College
Los Angeles, CA11.2004
No Degree - General Studies
West Los Angeles College
Culver City, CACertification - Phlebotomy Technician
Conejo Valley Adult Education
Thousand Oaks, CA05.2015
Skills
- Expert in MediSoft, NextGen, Care Cloud and Care Connect & MedNet
- Data Entry Documentation
- Microsoft Word and Excel
- Data Collection
- Active Listening
- Microsoft Windows
- Staff Management
- Confidentiality and Data Protection
- Writing
- Citrix
- Workers' Compensation Knowledge
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Administrative Assistant II
UCLA Stein Eye Institute
06.2017 - Current
Referrals Department Supervisor
Acuity
09.2012 - 06.2017
Front Office Supervisor
Darin Eye Center
03.2009 - 09.2012
Patient Consultant/Surgical Tech
Lasik Today/TLC
11.2007 - 03.2009
Front Office, Surgery Scheduler and Back Office Technician
Laser Optics
03.2005 - 11.2007
M.A. Program -
American Career College
No Degree - General Studies
West Los Angeles College
Certification - Phlebotomy Technician
Conejo Valley Adult Education
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