Denise Bailey
Kirksville,MO
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
7
7
years of professional experience
Work History
Business Office Manager
Kirksville Manor Care Center
07.2023 - Current
- Input time corrections for employees. Submit payroll on a bi-monthly basis.
- Ordering of office supplies
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Run insurance eligibility for current/potential residents.
- Answer phone calls and direct them to the correct person.
General Manager
McDonalds
08.2020 - 07.2023
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and day to day operations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
McDonalds
02.2017 - 08.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL06.2002
Skills
- Workflow Planning
- Expense Reporting
- Records Management
- Business operations management
- Payroll Management
- Human Resources Management
- Inventory Control
- Human Resources
- Payroll Processing
- Employee Onboarding
Timeline
Business Office Manager
Kirksville Manor Care Center
07.2023 - Current
General Manager
McDonalds
08.2020 - 07.2023
Shift Manager
McDonalds
02.2017 - 08.2020
High School Diploma -
Quincy Senior High School
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