Denise Bailey
Edgewater,FL
Summary
Adept Customer Service Specialist with a proven track record enhancing customer satisfaction and retention by over 30% through expert conflict resolution and outstanding communication skills. Skilled in data entry and customer relations, excelled in turning challenging situations into positive outcomes, demonstrating a commitment to excellence and continuous skill improvement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist
Self
02.2016 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Customer Service Specialist
Self
01.2004 - 02.2016
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Core Curriculum
Coastal Georgia Community College
BrunswickSkills
- Customer Service
- Good communication skills
- Excellent written and oral communication
- Telephone Etiquette
- Excellent written and oral communication
- Complaint Handling
- Problem-solving abilities
- Microsoft Outlook
Timeline
Customer Service Specialist
Self
02.2016 - Current
Customer Service Specialist
Self
01.2004 - 02.2016
No Degree - Core Curriculum
Coastal Georgia Community College