Denise Baker
Wentzville,MO
Overview
45
45
years of professional experience
Work History
Director of Operations
Papa Johns International Inc.
06.2016 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Provided documentation of processes to comply with regulations and company policies.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supervised daily operations of multi-million dollar restaurant operation.
- Eased team transitions and new employee orientation through effective training and development.
Training Store General Manager
Papa Johns
05.2013 - Current
- Drove sales and planned promotional and local store marketing activities.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching
- Provided informal coaching and support, assisting and supporting store team members and customer service.
- Opened and closed store 5 - 6 days per week.
- Supervised and effectively trained team member to become hourly and salary managers.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new employees on proper protocols and customer service standards.
- Drove and maintained solid operational processes, inventory management and labor controls.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each team member's individual strengths and initiated development plans to improve areas of weakness.
- Maintained cleanliness and organization of the restaurant, working closely with team members to systemize tasks.
- Monitored daily cash discrepancies and inventory shrinkage.
- Promoted positive customer experience through day-to-day supervision and management of the restaurant..
Hourly Shift Leader
Papa Johns
09.2011 - Current
- Trained new team members and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid unnecessary inefficient shifts.
- Opened and closed location and monitored shift to uphold successful operations of my shifts and set the next manager up for success.
- Delivered superior training and leadership to teams to boost performance and help team members achieve the daily goals.
- Enforced company policies and standards with team members.
LPN Field Nurse
Home Nurse
04.2010 - 08.2014
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
LPN Field Nurse
Care One Home Care
09.2006 - 12.2010
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Cared for wounds, provided treatments and assisted with procedures.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
Onsite Apartment Manager
Westwood Apartments
04.2005 - 12.2010
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Kept properties in compliance with local, state and federal regulations.
- Prepared and processed lease and rental applications.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
General Manager
Dominos Pizza
10.1998 - 07.2001
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Practical Nursing - Health Care
Southeastern Technical College
Vidalia, GA05.2005
No Degree -
Griffin Technical College
Griffin, GA1996
High School Diploma -
Henry County High School
Mcdonough, GA01.1991
Skills
- Restaurant Operation
- Analyzing Finances
- Health Code Compliance
- Corrective Actions
- Staffing and Sales Reporting
- Equipment Preparation
- Performance Improvement
- Labor and Overhead Cost Estimation
- Customer Loyalty
- Business Administration
- Safe Work Practices
- Profit and Loss Control
- Team Relationships
- Organizational Efficiency
- Teamwork and Collaboration
- Revenue Growth
Timeline
Director of Operations
Papa Johns International Inc.
06.2016 - Current
Training Store General Manager
Papa Johns
05.2013 - Current
Hourly Shift Leader
Papa Johns
09.2011 - Current
LPN Field Nurse
Home Nurse
04.2010 - 08.2014
LPN Field Nurse
Care One Home Care
09.2006 - 12.2010
Onsite Apartment Manager
Westwood Apartments
04.2005 - 12.2010
General Manager
Dominos Pizza
10.1998 - 07.2001
Practical Nursing - Health Care
Southeastern Technical College
No Degree -
Griffin Technical College
High School Diploma -
Henry County High School
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