Denise Balboni
South Yarmouth,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
Harwich Port Heating & Cooling
06.2017 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Performed wide-ranging administrative, financial and service-related functions.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Played key role in crisis management situations by coordinating effective and timely dispatch solutions.
- Increased customer service success rates by quickly resolving issues.
- Billing & contracts
- Knowledge of Desco,FieldEdge
Small Business Owner
AlpohaBits Children's Boutique
04.2005 - 04.2016
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through Amazon.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrative Assistant
Digital Equipment Corporation
11.1987 - 11.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
Associates -
Mount Wachusett Community College
Gardner, MA1984
Skills
- Prioritization
- Strong Problem Solver
- Time Management
- Attention to Detail
- Professional and mature
- Project Planning
- Customer Service
- Multitasking Abilities
- Reliability
- Organizational Skills
- Computer Skills
Timeline
Administrative Assistant
Harwich Port Heating & Cooling
06.2017 - Current
Small Business Owner
AlpohaBits Children's Boutique
04.2005 - 04.2016
Administrative Assistant
Digital Equipment Corporation
11.1987 - 11.1997
Associates -
Mount Wachusett Community College
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