Denise Balog

911 Dispatcher

Chagrin Valley Dispatch

01.2019 - 06.2022

Provided on-the-job training and coaching to develop new dispatchers.
Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
Reduced call abandonment rates by implementing more efficient call-handling procedures.
Enhanced dispatcher situational awareness with integration of advanced mapping and tracking technologies.
Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
Improved accuracy in incident reporting by adopting standardized call coding systems.
Increased dispatcher team efficiency through development and implementation of updated training programs.
Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
Developed resource database for quick access to information on local shelters, hospitals, and crisis centers.
Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
Optimized emergency response strategies by regularly reviewing and analyzing call logs and response outcomes.
Contributed to community awareness by participating in public education programs on emergency preparedness.