Denise Barrera
Cicero,IL
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working during high-volume ticket times while providing efficient and accurate support.
Overview
4
4
years of professional experience
Work History
L1 Support Customer Care Specialist
Fetch Rewards
08.2024 - Current
- Resolved customer complaints with empathy, resulting in positive user experience.
- Handled escalated tickets efficiently, finding satisfactory resolutions for both users and the company alike.
- Following up with the agent that escalated the ticket to explain the resolution or what other steps needed to be done to assist the user.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Driven, volunteered for projects. Most recently worked with RQ with data clean up.
Customer Care Specialist
Fetch Rewards
02.2021 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional support during high ticket volume periods, maintaining a professional demeanor under pressure.
- Identified customer issues with minimum information, investigated causes and initiated resolutions.
- Exceeded performance goals consistently by demonstrating superior offer and promotional knowledge when assisting customers.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Requested escalation for unresolved issues and for bug tracking.
Administrative Assistant
Rite Portable Restrooms Corporation
06.2020 - 11.2020
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Managed filing system, entered data and completed other clerical tasks.
Education
Hospitality Management -
Roosevelt University
Chicago, IL01.2017
L'Art Du Gâteau -
The French Pastry School
Chicago, IL01.2013
Skills
- Basic Microsoft Office & Google Sheets knowledge
- Customer service excellence
- Problem Resolution
- Task Prioritization
- Interpersonal Skills
- Excellent Communication
- Data Entry/Compiling
Languages
Spanish
Professional Working
Timeline
L1 Support Customer Care Specialist
Fetch Rewards
08.2024 - Current
Customer Care Specialist
Fetch Rewards
02.2021 - 08.2024
Administrative Assistant
Rite Portable Restrooms Corporation
06.2020 - 11.2020
L'Art Du Gâteau -
The French Pastry School
Hospitality Management -
Roosevelt University
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