Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Barrera

San Antonio

Summary

Dynamic Administrative Office Associate with proven expertise at Lowes Home Improvement in cash management and customer service. Successfully implemented an efficient filing system, enhancing document retrieval time. Recognized for resolving customer complaints with professionalism and optimizing processes, contributing to a positive shopping experience and team collaboration.

Overview

13
13
years of professional experience

Work History

Administrative Office Associate

Lowes Home Improvment
San Antonio
10.2018 - 02.2025
  • In charge of the safe and maintaining accurate records of all registers and self-check outs.
  • Making sure the safe always had the correct amount of money for loans and to build the registers
  • maintaining a daily business report of any shortages or overages and having an explanation for any situation
  • Responding promptly to customer inquiries or complaints via email, phone call or at the store in person with a professional manner
  • Oversaw mail distribution within the office. Prepare outgoing mail\packages for shipments
  • Tracked inventory of office supplies and ordered new materials as needed
  • Implemented an efficient filing system that improved document retrieval time
  • Handled confidential information with utmost discretion, and ensured compliance with data protection policies.
  • Organized company parties and events
  • Helped to manage the cashiers in the font end
  • Created graphs to maintain recurring shortages from cashiers to help identify internal theft
  • Researched till logs and reviewed the cameras for accurate transactions
  • Key holder: responsible for opening all registers, self-checkouts, and store doors.

Cashier

Lowes Home Improvment
San Antonio
04.2012 - 10.2018
  • Processed customer transactions accurately and efficiently at retail establishment.
  • Assisted customers with product inquiries and provided excellent service throughout shopping experience.
  • Maintained cleanliness and organization of checkout area to enhance shopping environment.
  • Collaborated with team members to optimize checkout speed during peak hours.
  • Trained new cashiers on register functions and customer service protocols effectively.
  • Resolved customer complaints with professionalism, enhancing overall satisfaction in store experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Managed daily phone calls responding promptly to customers inquiries or complaints
  • Helped in finalizing special order sales

Education

High School Diploma -

Brackenridge High School
400 Eagleland
06-1998

Skills

  • Cash management
  • Record keeping
  • Inventory tracking
  • Customer service
  • Time management
  • Problem solving
  • Effective communication
  • Organizational
  • Team collaboration
  • Event organization
  • Process optimization
  • Key holder

Timeline

Administrative Office Associate

Lowes Home Improvment
10.2018 - 02.2025

Cashier

Lowes Home Improvment
04.2012 - 10.2018

High School Diploma -

Brackenridge High School

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