Denise Barrientos

As a medical assistant at TNC, my responsibility's were to be my doctors personal front desk receptionist. My duty also involved checking patients in and out, as before checking in we collect copays and any balances that are due. As well as getting vitals, rooming patients, answering phone calls, making phone calls, sending off any physician orders from patients such as radiology, lab's, referral's, medication refills, answering messages for the doctor, scheduling and rescheduling appointments, submitting referrals and pre authorizations for mediations, giving injections such as aimovig, emgality, vitamin b12 injections. preparing botox injections for physicians. getting records from different facility's, including hospital records. mainly just assisting my doctor and his nurse practitioner with anything they will need.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
• Helped oversee the daily operations of the store, managing staff and inventory
• Coached and mentored new employees on company policies and procedures
• Coordinated employee schedules according to staff availability and processed time-off requests
• Monitored sales performance to identify potential areas for improvement
• Assisted with new employee training and conducted performance reviews to track overall progress
• Handled employee discipline and termination according to company policies
• Addressed and resolved client or customer inquiries to foster superior standards of service
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
• Communicated with clients to address questions, concerns, and needs and provide quality customer service
• Resolved customer complaints and handled refunds and returns to promote satisfaction
• Tracked store inventories and replenished products according to demand.

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.