Denise Bates
McComb,MS
Summary
Dynamic leader with a proven track record at McDonald's, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and team performance, demonstrating exceptional time management and communication skills. Achieved significant improvements in service delivery and operational efficiency, showcasing a commitment to excellence and a passion for exceeding expectations.
Overview
10
10
years of professional experience
Work History
Manager
McDonald's
02.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Security Officer
Securitas Security Services USA
01.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Housekeeper
Hampton Inn By Hilton
03.2019 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Tray Packer
Sanderson Farm
05.2014 - 03.2019
- Collaborated with team members to meet daily production goals and deadlines.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adapted quickly to changing priorities or requirements based on order fulfillment needs.
- Contributed to meeting customer satisfaction goals through careful attention to detail in each packaged item.
Education
High School Diploma -
South Pike Senior High
Magnolia, MS05.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
McDonald's
02.2023 - Current
Security Officer
Securitas Security Services USA
01.2022 - 02.2023
Housekeeper
Hampton Inn By Hilton
03.2019 - 01.2022
Tray Packer
Sanderson Farm
05.2014 - 03.2019
High School Diploma -
South Pike Senior High
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